Posted 23 February 2010 - 01:34 PM
Hope someone can helpw ith this. WE are long time computer users, probably int the intermediate category but are having trouble with one: My wife has a small Vaio laptop running XP Home. She cannot get Mozilla Firefox to come up (Version 3.5. something). Has been working fine up to now. Tried a number of remedies, all to no avail:
1. When we try to upgrade to the new 3.6 it says we must close Firefox. Nothing is open as far as we can determine.
2. I tried to uninstall it from the Control Panel Add/Remove Programs so could reinstall clean but goes only so far and again says we mus first close Firefox.
3. Used Cntrl-Alt-Delete to see if it was running. It's not.
Any ideas or solutions more than welcome!