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Google redirected, processing terribly sluggish, virus turned of updates and protection

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#1 Daniel715


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Posted 23 February 2010 - 03:08 AM

It appears we picked up a virus on Tuesday, February 16, 2010, based on the Image Names of the Processes Running in Windows Task Manager. It seems like it may be hit or miss on the ability to have the names of Processes Running that I could see in Windows Task Manager then also be seen in Windows Explorer.

Google is being redirected. The computer processing is terribly sluggish.
When I search in Windows Explorer for all files in my computer that end in “.exe,” and then look for the ones created on the date of February 16, 2010, some that had been running do not appear. Is this possible? Is it possible that the virus program launches other viruses, or other aspects of itself, that then run under a different .exe?

The new names with .exe, or similar file names with different extensions, all showing a creation date of February 16, 2010 are:

In C:\Users\Dad\AppData\Local\Temp:
Am2.exe Am1.exe, Am0.exe, Amz.exe, Amy.exe, Amv.exe, Amx.exe, Amw.exe, Twunk001.MTX, wmsetup.log, utt4E61.tmp, utz4E6.tmp.bat.

In C:\Windows:
msb.exe, msa.exe.

After ending the processes in Windows Task Manager, it seems like msa.exe and Amx.exe are restarted without action on my part.

Also, when I came to you website and attempted to search for similar topics, I got “0,” that is, no matching threads. I am speculating that the virus is doing something to the data I enter in the search box, much like it may be doing to Google when it redirects Google.

Finally, to tell you all that we have found out so far ourselves, the virus seems to have been responsible for turning off:
Windows Automatic Updating.
Malware Protection - includes Virus Protection and PERHAPS Lavasoft Ad-Watch Live! (we may have turned Ad-Watch Live! off earlier and we have not made any adjustments to these settings in a long time).
Other Security Settings (User Account Control).

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#2 boopme


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Posted 23 February 2010 - 03:13 PM

Hello can we get a scan log and then go from there...

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Daniel715

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Posted 24 February 2010 - 05:48 AM

Thank you for helping me.

I am browsing the web, downloading what you instruct me to download, and posting messages here from a different computer than the one infected. I mention this so you know in the event it makes a difference at some point.

I received the error message code 732 (12007,0) when I let Anti-Malware attempt to automatically update after successful installation. I followed the troubleshooting instructions concerning unchecking the proxy server box, but mine was already unchecked, so I left it that way.

I tried again to get updates, but got the same error code of 732 (12007,0). I then downloaded “mbam-rules.exe” for a manual update and received a message that it had updated successfully.

This is the log file:


Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

2/24/2010 2:09:29 AM
mbam-log-2010-02-24 (02-09-29).txt

Scan type: Quick Scan
Objects scanned: 124388
Time elapsed: 9 minute(s), 57 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
C:\Windows\msb.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\roua3o12pw (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\msa.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\msb.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\System32\spool\prtprocs\w32x86\00003dff.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\spool\prtprocs\w32x86\000048bf.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\spool\prtprocs\w32x86\000049c3.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\spool\prtprocs\w32x86\00005315.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.


#4 boopme


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Posted 24 February 2010 - 11:32 AM

Hi we can try a fix for the errors but I see many times where when we run thse it gets the malware and allows the update,
So run these abnd try the updated MBAM scan next.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.

In the event it still wont update.
Try Manually Downloading Updates:
Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Daniel715

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Posted 24 February 2010 - 08:20 PM

Thank You.

I cannot update SUPERAntiSpyware. It installed, but when it went to update, I got an error message that said:
“There was an error trying to retrieve definitions. Make sure your firewall is not blocking SUPERANTISPYWARE.EXE from accessing the internet.”

The Windows firewall is off. I can’t tell what’s the status of the Norton firewall.

How do I proceed?

#6 Daniel715

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Posted 06 March 2010 - 10:44 PM

Will you be able to help me further?
Did you see my post before this one?
Thank you.

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