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XP-unable to boot into safe mode


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7 replies to this topic

#1 460 Jetboat

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Posted 23 February 2010 - 02:35 AM

Hello All;

Four times previously I've been able to read through the forums and fix it myself, but this time I've got to yell "help".

I dont' remember what I clicked, (some sort of video player) and suddenly the computer became really slow. I realized what had happened soon after. I've run malwarebytes, but it would not let me update, giving an error code of 732(12029,0) It did however find 4 Trojans and quarantined them
Upon reading a little further in the forum, I read to delete MB and download a fresh copy. From your site, and another link to computer geeks, it told me I have no internet connection. I was finally able to find a link on your site which allowed me to download MB, but still am unable to update it.

I have downloaded and run combofix after shutting off all AV.

It will not allow me to boot into safe mode, locking up about half way through.
I cannot go to Malwarebytes.org or Trendmicro.com - it says I have no internet connection which is not true. I'm here.

I would really appreciate some help....I'm thinking Trojan?

Adendum 2/23 10:36am -
Ran SuperAnti-Spyware which found 23 adwares, and Trojan.Agent/Gen-Nullo(short)
I'm unable to update SuperAnti-Spyware, Malwarebytes, or windows updates.

Thanks
460

Edited by 460 Jetboat, 23 February 2010 - 11:41 AM.
Mod Edit: Moved to more appropriate forum - AA


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#2 boopme

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Posted 23 February 2010 - 02:55 PM

Hello ,please try this..

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.
Next run RKill....Then update and run MBAM, but run MBAm in Normal mode.


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

Edited by boopme, 23 February 2010 - 02:55 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 460 Jetboat

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Posted 23 February 2010 - 04:12 PM

Hello.

Before your reply, I was able to update SAS by a link from your site to download the updates,and then add them to SAS. After update it found Agent/Gen-Nullo(short)
I also ran Cureit and it found and deleted Backdoor.Tdss.565

After running SAS repair, the computer will now boot into safe mode. While there I ran the non-updated MB which found nothing.
I then ran RKill as per your instructions, however SAS nor MB will update. Error code 732(12029,0) from MB. SAS goes to the application update wizard and then hangs
at "Downloading and installing SASKUTIL.SYS"
4.32.1000 is the version of SAS shown at the main Menu.

Could windows firewall possibly be the problem?

I'm still unable to view email on IE, unable to update MB & SAS. I tried to restore the LAN settings from SAS repair utility, but no change


Thanks Much,
460

Edited by 460 Jetboat, 23 February 2010 - 04:38 PM.


#4 boopme

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Posted 23 February 2010 - 04:49 PM

Hello, first be advised of this....
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

To clean run below, then try Malwarebytes update again.
TDDS Killer
  • Please download TDSSKiller.zip and save it to your desktop.
  • Extract the zip file to your desktop
  • Doubleclick tdsskiller.exe to run it.
  • When it finished press any key to continue.
  • If needed reboot the computer.
Let me know if after a reboot you are still having redirects.


You can also try #6 here for MBAm.
http://forums.malwarebytes.org/index.php?showtopic=10138

Edited by boopme, 23 February 2010 - 04:53 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 460 Jetboat

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Posted 23 February 2010 - 07:43 PM

Hello,

TDSS killer found nothing.

I'm unable to connect to the webpage suggested: http://forums.malwarebytes.org/index.php?showtopic=10138
nor www.malwarebytes.org through IE8 or foxfire

Still unable to update Malwarebytes, or SASpyware, or read email through IE8.

I would like to try and clean the computer. I do online banking from it, but have never stored a password or login info, so I don't believe it is compromised

Paypal might be another story...I'll have to do a little research on that, but for now I'd like to clean it if you would be willing to help.

Thanks!

Edited by 460 Jetboat, 23 February 2010 - 07:49 PM.


#6 boopme

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Posted 23 February 2010 - 09:24 PM

That OK we'll clean.. Have you tried booting to safe Mode with Networking.. then seeing if you can update those.

If you cannot update yet, there must be a protected malware or a rootkit.
You can connect so lets try to get a DDS log and a deeper look.


You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 460 Jetboat

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Posted 24 February 2010 - 08:03 PM

Boopme,
Yes, finally was able to get the text files saved to desktop.
The last one, GMER took some time. For some reason the computer would
freeze before the scan would reach the end. (took 4 tries)
Now, it seems that Int.Exp. is becoming unusable also.
I'm having to type in Safe Mode w/networking.

I assume that our time together is finished, and someone else will take me
by the hand now....thanks so much for your help thus far!

460

#8 Orange Blossom

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Posted 25 February 2010 - 05:28 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/298348/backdoortdss565/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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