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white (blank) screen upon boot


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5 replies to this topic

#1 athada

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Posted 22 February 2010 - 03:42 PM

Dell Inspiron 1440
Windows 7
Pentium® Dual-Core CPU T4300 @ 2.10GHz
4 GB RAM
64-bit

Upon a reboot last night, I got a blank white screen. Could still hear Windows 7 starting up, so I entered my password and it went to windows. CTR+ALT+DEL x 2 to turn off. Tried turning on again with same results and held power button to force turn off. Plugged it into an external monitor, which shows my OS working as normal, but laptop screen is still blank white (though I can still change brightness/dimness). Writing this post off of the same computer, just an external screen.

Dell support says my LCD has tanked (purchased 1/1/10). Problem is that I'm not working in Bolivia (South America) so shipping to a repair center in the U.S. is not an option.

Thanks,
Adam

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#2 garmanma

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Posted 22 February 2010 - 09:46 PM

Don't they have a repair center in Bolivia or Brazil?

Edited by garmanma, 22 February 2010 - 09:47 PM.

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why won't my laptop work?

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#3 athada

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Posted 24 February 2010 - 11:39 AM

No certified technicians in S. America that I can mail to. Their offer was sign up for some int'l service ($100) and they will mail part and send somebody to fix.

UPDATE: There is an outside chance that there was a surge in the electricity (live next to a water plant) - would that fry my LCD and not the motherboard?

Held FN upon a boot up to run diagnostics (I took directions from this link). It immediately displayed:

Error Code 0413
Msg: Error Code 2000-0413
Msg: Cables - LCD cable not detected.

Not sure whether that means I have a loose cord or if it's fried.

Thanks,
athada

#4 garmanma

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Posted 24 February 2010 - 07:50 PM

It could be the inverter that attaches to the motherboard, but then you shouldn't even get that message
It should just stay blank
It's something internal
Unfortunately, you really do not have any options

Give it up as an offering to the God Ekeko

Edited by garmanma, 24 February 2010 - 07:51 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 athada

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Posted 25 February 2010 - 02:27 PM

I took it to a small computer repair show (next to 30 others) in the market area of Cochabamba, Bolivia. Not sure exactly what the boy did, but he fixed it for US$15. I left it there overnight and he pointed to something near the screen/power button, something about "bus" and something about the variable voltage near my house that caused the (apparently not irreparable) damage.

There are stories of technicians fixing your problem whilst swapping your new parts with their old ones (how would i know?) but this one supposedly has a good reputation, so let's hope not.

Thanks be to God.

#6 garmanma

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Posted 25 February 2010 - 08:26 PM

Sounds like one I'd keep going back to
Glad it's fixed
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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