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laptop running very slow am i infercted


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2 replies to this topic

#1 stumpyjwc

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Posted 22 February 2010 - 02:08 PM

I posted this problem in Jan 21 2010 but did not receive a reply. It turns out I did receive a reply but although i thought I set email notification I had not. My apologies. I will monitor this every day.
My sons laptop is running very slow sometimes takes up to 45 minutes to start up. I am new to this forum and am not even sure if this is the right place to start. I have read the tutorials and have some log files any help would be appreciated.

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#2 Sashacat

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Posted 23 February 2010 - 01:57 AM

Slow Computer?, Use this troubleshooting checklist
http://www.bleepingcomputer.com/forums/t/44694/slow-computer/
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Use the free program ATF Cleaner:
http://www.atribune.org/index.php?option=c...5&Itemid=25
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Notes for Windows Vista users:
On Windows Vista that "Windows Temp" is disabled, to empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator"


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Autoruns:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
Program description copied/pasted from technet.microsoft.com's website:
"shows you what programs are configured to run during system bootup or login, and shows you the entries in the order Windows processes them. These programs include ones in your startup folder, Run, RunOnce, and other Registry keys.
To disable an auto-start entry uncheck its check box."

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The more programs that are set to "run on boot", the slower the computer will run.
The goal here is to see what all is set to run on boot, and temporarily disable anything that is not absolutely necessary. Do not disable antivirus protection or firewall (because you do not want to leave the computer unprotected.)
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Go to My Computer. Right click on C drive. Hit Properties. You'll see a pie chart showing:
  • How much of hard drive is used.
  • How much of hard drive is available.
  • Total capacity of hard drive.
Please include this information in your next reply.
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Not sure which scans you ran, as your post does not specify.
Did you run a scan with Malwarebytes' and/or SUPERAntiSpyware?
If yes, please include those in your next reply as well. (Copy/paste the entire text into your next reply).

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If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 boopme

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Posted 24 February 2010 - 12:34 PM

I have split your DDS log to here

http://www.bleepingcomputer.com/forums/ind...p;#entry1645982

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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