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"Super Billing Solution" Fake Anti Virus Software..HELP


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5 replies to this topic

#1 aps0324

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Posted 22 February 2010 - 02:08 PM

PLEASE PLEASE HELP!

I have downloaded some horrible thing and I don't know what to do. I spoke with hi jack.com and I had to email them my analysis. They said it would take hours to get back to me or I could pay 127 bucks. The only reason I can get on the internet is in safe mode networking. My whole desk top is gone and start up menu. I have to click on register now with the bogus program to open the browser. What do I do?????

How would I know if the advice given is legit as well? I am so upset and confused!!!!!

Edited by Orange Blossom, 22 February 2010 - 02:51 PM.
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#2 big daddy4639

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Posted 22 February 2010 - 09:30 PM

I have the same problem. I tried even sending the $49 that is the cost of the PC ANTIVIRUS software. My credit card was denie three times...

Please, if you find out anything, email me at removed to protect from spambots ~ OB
Thanks,
jp

Edited by Orange Blossom, 23 February 2010 - 04:38 PM.


#3 KUDD

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Posted 23 February 2010 - 01:53 PM

Have the same problem. Having no luck so far. Going to try http://www.bleepingcomputer.com/virus-remo...virus-protector
Hope it works.

#4 boopme

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Posted 23 February 2010 - 02:29 PM

hello and welcome.. This looks like you each have different infections.. We will neeed separate topics.. let's try running these and I will split you off as we go..

First run RKill.... then MBAm.. post back the scan logs and update me on what is happenning.


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 ArtanisneedsHelp

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Posted 23 February 2010 - 02:45 PM

hi same problem here
the uninstall guide wont help me because my whole desktop is gone there is only this virus protector
so i cant install anything on my desktop

#6 sh00lung

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Posted 25 February 2010 - 03:47 PM

Hello everyone - my first post !

I had this same problem today on my desktop. Here's what I did to address this problem. and I still have more to do.

I started the computer in SAFE MODE - hitting F8 while PC is booting up (windows XP).

I have a laptop as well so I was able to surf the net and download AUTORUNS from http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

I transferred the files over to the infected desktop - using DOS commands and my USB key.

I ran AUTORUNS.exe and saw that there was this PC ANTIVIRUS program that was in the startup directory.

In the AUTORUNS program, it showed the image path - to a specific .exe file in the C:\windows\system32 directory. It was something like "aa....9o5.exe" file. Sorry - deleted it already ... and didn't write it down.

I then restarted my PC and was able to get past this program - and windows loaded. I did however get an Windows load warning.

My next steps are to run a full virus scan. Plan to download malwarebytes and run it like what boopme posted earlier.

I hope this post helps. I'm not advocating what I did was correct. I am just posting how I got past this program.

Good luck !




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