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Can't remove a nasty Trojan in Outlook pst


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2 replies to this topic

#1 miko432

miko432

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  • Local time:07:13 AM

Posted 22 February 2010 - 01:21 PM

Hi all, I got a nasty Trojan which I can't remove. I started scanning with all known anti-virus and anti-spamware tools and managed to remove most of infections I had on my computer although ESET which I had installed didn't pick up any of them...

I began to suspect that I have a problem because of the following issues (I'm using Vista Business with SP2):

1. Device Manager is empty of devices and nothing I do can get it to work. I went through all internet tutorials and nothing.
2. I can't install Firewalls. For instance after I install Online Armor and reboot I get the blue screen and only after I remove the program under Safe Mode can I get back to Normal mode. I also got the blue screen after running GMER as per your tutorial.
3. I get a pop up advertisements when browsing a certain website though I suspect it's from the website itself as this doesn't happy when I browse other sites.

To make long story short: Kaspersky finds a virus in my Outlook.pst file and calls it Trojan.JS.Iframe.jn but can't remove it. F-Secure also finds it there calling it Trojan.Script.259634 and can't remove it either. Both logs are attached.

Please let me know what can be done. DDS log is inserted and Attach, ark, Kaspersky and F-Secure logs are attached.

Thanks!


DDS (Ver_09-12-01.01) - NTFSx86
Run by mike at 19:13:53.68 on Mon 02/22/2010
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Business 6.0.6002.2.1252.1.1033.18.3535.1963 [GMT 2:00]

SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2311653e\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_2311653e\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe
C:\Program Files\Sierra Wireless Inc\3G Watcher\WaHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure\Common\FSMA32.EXE
C:\Program Files\F-Secure\Common\FSHDLL32.EXE
C:\Program Files\F-Secure\Common\FSM32.EXE
C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
C:\Program Files\F-Secure\ORSP Client\fsorsp.exe
C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\mike\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\mike\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page =
uStart Page = about:blank
uSearch Bar =
uInternet Settings,ProxyOverride = *.local
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Browsing Protection Class: {c6867eb7-8350-4856-877f-93cf8ae3dc9c} - c:\program files\f-secure\nrs\iescript\baselitmus.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Browsing Protection Toolbar: {265eee8e-3228-44d3-aea5-f7fdf5860049} - c:\program files\f-secure\nrs\iescript\baselitmus.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Google Update] "c:\users\mike\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [TRUUpdater] "c:\program files\sierra wireless inc\webupdater\TRUUpdater.exe" /bkground
mRun: [WatcherHelper] "c:\program files\sierra wireless inc\3g watcher\WaHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [F-Secure Manager] "c:\program files\f-secure\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\f-secure\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
StartupFolder: c:\users\mike\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: c:\program files\f-secure\fsps\program\FSLSP.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File

============= SERVICES / DRIVERS ===============

R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2010-2-22 33920]
R1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\f-secure\hips\drivers\fshs.sys [2010-2-22 68064]
R1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2010-2-22 35680]
R1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2010-2-22 71040]
R1 fsvista;F-Secure Vista Support Driver;c:\program files\f-secure\anti-virus\minifilter\fsvista.sys [2010-2-22 12384]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_2311653e\AEstSrv.exe [2009-7-26 77824]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\f-secure\anti-virus\fsgk32st.exe [2010-2-22 215648]
R2 npf;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2008-6-1 34064]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-2-19 1153368]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y6032.sys [2009-7-26 224384]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\f-secure\anti-virus\minifilter\fsgk.sys [2010-2-22 107104]
R3 FSORSPClient;F-Secure ORSP Client;c:\program files\f-secure\orsp client\fsorsp.exe [2010-2-22 56000]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-7-26 112128]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-6-26 3662848]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
S3 HPFXFAX;HPFXFAX;c:\windows\system32\drivers\hpfxfax.sys [2009-7-26 20504]
S3 SWNC8U90;Sierra Wireless MUX NDIS Driver (UMTS90);c:\windows\system32\drivers\swnc8u90.sys [2008-8-20 168192]
S3 SWUMX90;Sierra Wireless USB MUX Driver (UMTS90);c:\windows\system32\drivers\swumx90.sys [2008-8-20 142976]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\f-secure\anti-virus\win2k\fsfilter.sys [2010-2-22 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\f-secure\anti-virus\win2k\fsrec.sys [2010-2-22 25184]

=============== Created Last 30 ================

2010-02-22 14:28:14 33920 ----a-w- c:\windows\system32\drivers\fsbts.sys
2010-02-22 14:26:04 35680 ----a-w- c:\windows\system32\drivers\fses.sys
2010-02-22 14:25:16 71040 ----a-w- c:\windows\system32\drivers\fsdfw.sys
2010-02-22 14:25:13 572512 ----a-w- c:\windows\system32\msvcp50.dll
2010-02-22 14:22:20 0 d-----w- c:\program files\F-Secure
2010-02-22 14:20:58 0 d-----w- c:\programdata\fssg
2010-02-22 14:17:20 0 d-----w- c:\programdata\f-secure
2010-02-22 07:27:49 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2010-02-22 06:25:37 69870696 ----a-w- C:\kav9.0.0.736en.exe
2010-02-22 05:23:53 0 d-----w- c:\programdata\Kaspersky Lab Setup Files
2010-02-21 16:07:32 0 d-----w- c:\program files\AVG
2010-02-18 22:58:30 0 d-----w- c:\programdata\Alwil Software
2010-02-18 22:50:47 450 --sha-r- c:\users\mike\ntuser.pol
2010-02-18 22:19:10 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-02-18 22:19:09 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-02-18 19:55:16 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-02-18 19:54:57 0 d-----w- c:\users\mike\appdata\roaming\SUPERAntiSpyware.com
2010-02-18 19:54:57 0 d-----w- c:\program files\SUPERAntiSpyware
2010-02-18 16:50:50 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-02-18 16:46:41 0 d-----w- c:\programdata\Lavasoft
2010-02-18 16:01:31 379293327 ----a-w- c:\windows\MEMORY.DMP
2010-02-18 14:13:22 0 ----a-w- c:\users\mike\defogger_reenable
2010-02-18 13:07:53 0 d-----w- c:\users\mike\appdata\roaming\Malwarebytes
2010-02-18 13:07:47 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-18 13:07:45 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-18 13:07:45 0 d-----w- c:\programdata\Malwarebytes
2010-02-18 13:07:43 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-18 11:18:24 0 d-----w- c:\program files\Sophos
2010-02-17 22:29:00 0 d-----w- c:\program files\MBTrading
2010-02-16 21:36:31 0 d-----w- c:\program files\GAINRates
2010-02-16 13:52:48 0 d-----w- c:\users\mike\appdata\roaming\webex
2010-02-16 13:51:36 0 d-----w- c:\programdata\WebEx
2010-02-16 12:06:59 1905 ----a-w- c:\windows\diagwrn.xml
2010-02-16 12:06:59 1905 ----a-w- c:\windows\diagerr.xml
2010-02-16 07:58:02 0 d-----w- c:\program files\Eusing Free Registry Cleaner
2010-02-15 23:55:09 0 d-----w- c:\windows\pss
2010-02-15 16:20:39 0 d-----w- c:\program files\COMODO
2010-02-15 15:49:12 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2010-02-15 12:43:49 0 d-----w- c:\program files\Cordless USB Phone
2010-02-15 07:30:41 0 d---a-w- c:\programdata\TEMP
2010-02-10 13:33:25 302080 ----a-w- c:\windows\system32\drivers\srv.sys
2010-02-10 13:33:24 98816 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-02-10 13:33:14 3600456 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-10 13:33:13 3548216 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-10 13:33:03 31744 ----a-w- c:\windows\system32\msvidc32.dll
2010-02-10 13:33:03 1314816 ----a-w- c:\windows\system32\quartz.dll
2010-02-10 13:33:02 22528 ----a-w- c:\windows\system32\msyuv.dll
2010-02-10 13:33:02 12288 ----a-w- c:\windows\system32\tsbyuv.dll
2010-02-10 13:33:01 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2010-02-10 13:33:01 13312 ----a-w- c:\windows\system32\msrle32.dll
2010-02-10 13:33:00 82944 ----a-w- c:\windows\system32\mciavi32.dll
2010-02-10 13:32:59 123904 ----a-w- c:\windows\system32\msvfw32.dll
2010-02-10 13:32:58 91136 ----a-w- c:\windows\system32\avifil32.dll
2010-02-10 13:32:30 904776 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-02-10 13:32:29 30720 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2010-02-10 13:31:51 105984 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-10 13:31:50 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-02-02 08:03:37 0 d-----w- c:\users\mike\.oanda
2010-01-25 12:46:29 0 d-----w- c:\program files\MetaTrader - FXOpen - ECN

==================== Find3M ====================

2010-02-22 07:10:24 86016 ----a-w- c:\windows\inf\infstor.dat
2010-02-22 07:10:24 51200 ----a-w- c:\windows\inf\infpub.dat
2010-02-22 07:10:23 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-14 09:12:06 181120 ------w- c:\windows\system32\MpSigStub.exe
2009-12-18 13:01:56 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-12-16 11:44:23 834048 ----a-w- c:\windows\system32\wininet.dll
2009-10-28 06:02:57 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 02:43:58 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-07-26 18:14:37 608 --sha-w- c:\windows\system32\winzvprt5.sys

============= FINISH: 19:16:42.00 ===============

Attached Files



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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
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  • Local time:08:13 AM

Posted 24 February 2010 - 03:29 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 schrauber

schrauber

    Mr.Mechanic


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Posted 01 March 2010 - 03:53 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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