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lsprst7.dll, some malware related to this archive and others infected my computer


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3 replies to this topic

#1 juanmcsean

juanmcsean

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  • Local time:11:14 AM

Posted 22 February 2010 - 12:26 PM

Hi there, im new here, im from spain so maybe i cant explain very exactly in english so, im sorry!
Ive found this site in google and i think maybe you can help me, before posting in this forum ive read your: "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help"
Im not able by the moment of making a backup of my data, i dont have now a external hd. is it sure to make this copy if my computer is probably already infected by a malware or something like this?
I am using a hp pavilion dv7 lap top with 64 bits windows vista home premium
I am not very good with computers but ill try to explain my problem
I was working with "adobe premiere" editing some videos, it began to give problem and finally this premiere archive i was working with stopped working at all
each time i try to run this archive it creates this files in the same directory i was saving it, they are:

- lsprst7.dll
- lsprst7.tgz
- sysprs7.dll
- sysprs7.tgz
- tmpPrst.tgz

Ive looked in google and i think it has something to be with some kind of malware. You help some people with similar problem with "combofix" but im afraid it would not work with my windows.
Im not using a lot the computer now because i imagine the malware will go infecting other applications as i go using them, im a bit scared about it...

ive also disabled my cd simulation software
next ive installed "dds" and this is the log:


DDS (Ver_09-12-01.01) - NTFSX64
Run by Juan at 17:29:49,57 on 22/02/2010
Internet Explorer: 7.0.6001.18000
Microsoft Windows Vista Home Premium 6.0.6001.1.1252.34.3082.18.4092.1875 [GMT 1:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_7af0d372\STacSV64.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_7af0d372\AESTSr64.exe
C:\Windows\system32\taskeng.exe
C:\PROGRA~2\WinTV\EPG Services\System\EPGService.exe
C:\Windows\SysWOW64\svchost.exe -k netsvcs
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\SMINST\BLService.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files (x86)\WinTV\EPG Services\System\EPGClient.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Internet Explorer\ieuser.exe
C:\Windows\explorer.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10a.exe
C:\Windows\SysWOW64\conime.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Juan\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.es/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=es_es&c=91&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=es_es&c=91&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=es_es&c=91&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyServer = proxy01:8080
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~2\micros~2\office12\GRA8E1~1.DLL
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
uRun: [SUPERAntiSpyware] c:\program files (x86)\superantispyware\SUPERAntiSpyware.exe
mRun: [WirelessAssistant] c:\program files (x86)\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [GrooveMonitor] "c:\program files (x86)\microsoft office\office12\GrooveMonitor.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files (x86)\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [EPGServiceTool] c:\progra~2\wintv\epg services\system\EPGClient.exe
mRun: [SunJavaUpdateSched] "c:\program files (x86)\java\jre6\bin\jusched.exe"
mRun: [StartCCC] "c:\program files (x86)\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\autost~1.lnk - c:\program files (x86)\wintv\Ir.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xportar a Microsoft Excel - c:\progra~2\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~2\micros~2\office12\GR99D3~1.DLL
Notify: !SASWinLogon - c:\program files (x86)\superantispyware\SASWINLO.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~2\micros~2\office12\GRA8E1~1.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files (x86)\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files (x86)\common files\lightscribe\LSRunOnce.exe"
mRun-x64: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun-x64: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray64.exe
mRun-x64: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-6-4 54480]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-5-17 89680]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2009/04/03 04:00:44];c:\program files (x86)\hewlett-packard\media\dvd\000.fcl [2008-11-28 146928]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt64.inf_7af0d372\AESTSr64.exe [2009-4-3 89088]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-5-17 22096]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-5-17 64592]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-5-17 138680]
R2 EPGService;EPGService;c:\progra~2\wintv\epg services\system\EPGService.exe [2009-11-22 437248]
R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 27648]
R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-3-18 23040]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files (x86)\sminst\BLService.exe [2009-2-25 365952]
R2 TVCapSvc;TV Background Capture Service (TVBCS);c:\program files (x86)\hewlett-packard\media\tv\kernel\tv\TVCapSvc.exe [2008-11-26 296320]
R2 TVSched;TV Task Scheduler (TVTS);c:\program files (x86)\hewlett-packard\media\tv\kernel\tv\TVSched.exe [2008-11-26 116096]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-5-17 352920]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-9-4 64000]
R3 usbfilter;AMD USB Filter Driver;c:\windows\system32\drivers\usbfilter.sys [2009-4-3 26168]
S1 SASDIFSV;SASDIFSV;c:\program files (x86)\superantispyware\sasdifsv.sys [2010-1-5 9968]
S1 SASKUTIL;SASKUTIL;c:\program files (x86)\superantispyware\SASKUTIL.SYS [2010-1-5 74480]
S2 gupdate1c9e2ddb2e8542;Servicio Google Update (gupdate1c9e2ddb2e8542);c:\program files (x86)\google\update\GoogleUpdate.exe [2009-6-1 133104]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-5-17 254040]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-9-3 93184]
S3 Com4QLBEx;Com4QLBEx;c:\program files (x86)\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-2-25 222512]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\common files\macrovision shared\flexnet publisher\FNPLicensingService64.exe [2009-6-4 1038088]
S3 HauppaugeTVServer;HauppaugeTVServer;c:\progra~2\wintv\HCWTVS~1.EXE [2009-11-22 823296]
S3 hcw95bda;Hauppauge MOD7700 Tuner Driver;c:\windows\system32\drivers\hcw95bda.sys [2009-11-22 919552]
S3 hcw95rc;Hauppauge MOD7700 IR Driver;c:\windows\system32\drivers\hcw95rc.sys [2009-11-22 47232]
S3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-12-5 131424]
S3 NETw3v64;Intel® PRO/Wireless 3945ABG Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\drivers\NETw3v64.sys [2008-1-21 3154432]
S3 PerfHost;DLL de host del Contador de rendimiento;c:\windows\syswow64\perfhost.exe [2008-1-21 19968]
S3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk60x64.sys [2006-11-2 273408]

=============== Created Last 30 ================

2010-02-22 16:28:38 0 ----a-w- c:\users\juan\defogger_reenable
2010-02-14 22:50:20 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2010-02-14 22:49:32 0 d-----w- c:\program files (x86)\SUPERAntiSpyware
2010-02-14 22:49:31 0 d-----w- c:\users\juan\appdata\roaming\SUPERAntiSpyware.com
2010-02-14 22:48:14 0 d-----w- c:\program files (x86)\common files\Wise Installation Wizard
2010-02-14 21:30:37 87 ----a-w- c:\windows\syswow64\ssprs.tgz
2010-02-14 21:30:37 73 ----a-w- c:\windows\syswow64\ssprs.dll
2010-02-14 21:30:37 219 ----a-w- c:\windows\syswow64\lsprst7.tgz
2010-02-14 21:30:37 21 ----a-w- c:\windows\SurCode.INI
2010-02-14 21:30:37 205 ----a-w- c:\windows\syswow64\lsprst7.dll
2010-02-14 21:30:37 2048 ----a-w- c:\windows\syswow64\sysprs7.tgz
2010-02-14 21:30:37 2048 ----a-w- c:\windows\syswow64\sysprs7.dll
2010-02-14 21:30:37 1025 ----a-w- c:\windows\syswow64\clauth2.dll
2010-02-14 21:30:37 1025 ----a-w- c:\windows\syswow64\clauth1.dll
2010-02-14 21:25:50 0 d-----w- c:\windows\pss
2010-02-12 09:33:36 1418840 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-02-12 09:33:17 4678232 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-12 09:32:57 134656 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-12 09:32:56 273408 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-02-11 21:05:32 464384 ----a-w- c:\windows\system32\drivers\srv.sys
2010-02-11 21:05:32 141824 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-02-06 12:03:27 189440 ----a-w- c:\windows\system32\t2embed.dll
2010-02-06 12:03:27 156672 ----a-w- c:\windows\syswow64\t2embed.dll
2010-02-06 12:03:26 96256 ----a-w- c:\windows\system32\fontsub.dll
2010-02-06 12:03:26 72704 ----a-w- c:\windows\syswow64\fontsub.dll
2010-02-05 20:05:17 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf

==================== Find3M ====================

2012-12-18 15:17:58 6864 ----a-w- c:\windows\fonts\Hardware.ttf
2010-02-14 22:18:53 667382 ----a-w- c:\windows\system32\perfh00A.dat
2010-02-14 22:18:53 129912 ----a-w- c:\windows\system32\perfc00A.dat
2010-01-14 10:12:06 212352 ------w- c:\windows\system32\MpSigStub.exe
2009-12-28 12:45:26 13824 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:44:32 1570816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:42:34 25600 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:42:32 38400 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:42:32 143360 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:42:28 15872 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:41:43 93184 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:41:22 54272 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:39:08 76800 ----a-w- c:\windows\system32\avicap32.dll
2009-12-28 12:39:08 108544 ----a-w- c:\windows\system32\avifil32.dll
2009-12-28 12:35:50 11776 ----a-w- c:\windows\syswow64\tsbyuv.dll
2009-12-28 12:35:00 1314816 ----a-w- c:\windows\syswow64\quartz.dll
2009-12-28 12:32:34 22528 ----a-w- c:\windows\syswow64\msyuv.dll
2009-12-28 12:32:32 31744 ----a-w- c:\windows\syswow64\msvidc32.dll
2009-12-28 12:32:32 123904 ----a-w- c:\windows\syswow64\msvfw32.dll
2009-12-28 12:32:25 13312 ----a-w- c:\windows\syswow64\msrle32.dll
2009-12-28 12:31:22 82944 ----a-w- c:\windows\syswow64\mciavi32.dll
2009-12-28 12:31:01 50176 ----a-w- c:\windows\syswow64\iyuv_32.dll
2009-12-28 12:28:43 91136 ----a-w- c:\windows\syswow64\avifil32.dll
2009-12-28 12:28:43 65024 ----a-w- c:\windows\syswow64\avicap32.dll
2009-12-18 13:12:34 1032704 ----a-w- c:\windows\system32\wininet.dll
2009-12-18 13:08:01 86528 ----a-w- c:\windows\system32\ieencode.dll
2009-12-18 13:05:50 833024 ----a-w- c:\windows\syswow64\wininet.dll
2009-12-18 13:05:36 1174528 ----a-w- c:\windows\syswow64\urlmon.dll
2009-12-18 13:04:20 146432 ----a-w- c:\windows\syswow64\occache.dll
2009-12-18 13:03:13 671232 ----a-w- c:\windows\syswow64\mstime.dll
2009-12-18 13:02:57 3585024 ----a-w- c:\windows\syswow64\mshtml.dll
2009-12-18 13:02:56 458240 ----a-w- c:\windows\syswow64\msfeeds.dll
2009-12-18 13:02:11 28160 ----a-w- c:\windows\syswow64\jsproxy.dll
2009-12-18 13:01:57 6069248 ----a-w- c:\windows\syswow64\ieframe.dll
2009-12-18 13:01:57 270848 ----a-w- c:\windows\syswow64\iertutil.dll
2009-12-18 13:01:57 193024 ----a-w- c:\windows\syswow64\iepeers.dll
2009-12-18 13:01:56 78336 ----a-w- c:\windows\syswow64\ieencode.dll
2009-12-18 13:01:56 389120 ----a-w- c:\windows\syswow64\iedkcs32.dll
2009-12-18 13:01:56 380928 ----a-w- c:\windows\syswow64\ieapfltr.dll
2009-12-18 13:01:56 230400 ----a-w- c:\windows\syswow64\ieaksie.dll
2009-12-18 10:35:23 32768 ----a-w- c:\windows\system32\ieUnatt.exe
2009-12-18 10:14:30 26624 ----a-w- c:\windows\syswow64\ieUnatt.exe
2009-11-22 19:33:32 86016 ----a-w- c:\windows\inf\infstrng.dat
2009-11-22 19:33:32 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-22 19:32:34 86016 ----a-w- c:\windows\inf\infstor.dat
2009-04-03 01:52:57 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-02-25 13:42:53 40258 ----a-w- c:\windows\inf\perflib\0c0a\perfd.dat
2009-02-25 13:42:53 40258 ----a-w- c:\windows\inf\perflib\0c0a\perfc.dat
2009-02-25 13:42:53 336930 ----a-w- c:\windows\inf\perflib\0c0a\perfi.dat
2009-02-25 13:42:53 336930 ----a-w- c:\windows\inf\perflib\0c0a\perfh.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-02-25 14:16:36 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 17:30:14,26 ===============


Next ive used gmer tool, but in the main gmer window i had no option to check:
system
devices
modules
processes
threads
libraries

and my gmer scan says finally that has not found any modification in the system, not sure if this scan is well done, i save it and it gives to me an empty text (0 bytes)

hope you have enough information to begin an hope you can help me
thank you anyway

Juan


Attached Files



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#2 Blind Faith

Blind Faith

  • Malware Response Team
  • 4,101 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:01:14 PM

Posted 24 February 2010 - 03:28 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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If I haven't replied in 48 hours, please feel free to send me a PM.



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#3 juanmcsean

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Posted 26 February 2010 - 06:42 AM

Hello!
I also read your policy about asking for help in other forums
I put same message in other spanish forum and they are now trying to help me
you can close this topic
thank you anyway
congratulations for your work!


#4 extremeboy

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Posted 27 February 2010 - 10:01 PM

Hello.

Since the problem appears to be resolved, this topic is now Closed.

If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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