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laptop does not fully boot up


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3 replies to this topic

#1 singer999

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Posted 22 February 2010 - 11:53 AM

My XP SP2 laptop gets to windows, but does not completely finish booting. If I mouse over to the taskbar I get the hour glass. I can launch firefox from the desktop, the first tab works to some extent. But creating another tab causes it to hang. I can open Windows explorer initially but that also hangs after a minute.

Prior to all this, yesterday, this all started with me noticing a program called ltw.exe running once in a while and consuming 60% of the cpu. I downloaded malwarebytes and spybot S&D but they could not get back to their update sites. MalwareBytes reported an error code : malwarebytes 732 (12007,0). Spybot S&D reported "error finding update info file".

Yesterday, when I rebooted, it took a long time for windows to boot up fully and it finally did. Windows put up a message 'Your virutal memory is too low.. it is being increased".. But atleast I got back control of windows, though after around 15 minutes.

That is when I suspected some major infection and hence seeking your valuable help. I ran the the programs. DDS finished OK but GMER took alnight long. In the morning, I rebooted and now it does not fully come back as described above.

Safemode with networking seems to be OK. I am posting this from the same laptop in safemode.

I am enclosing the required files from DDS and GMER. Thanks.

Sam
----------

DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 23:22:01.51 on Sun 02/21/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.384 [GMT -6:00]

AV: avast! antivirus 4.8.1368 [VPS 100221-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe -k Cognizance
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\HPQ\IAM\bin\asghost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\HPQ\HP ProtectTools Security Manager\PTHOSTTR.EXE
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\Sminst\Recguard.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Ltw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.5.0_06\bin\jucheck.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hp.com
mDefault_Page_URL = hxxp://www.hp.com
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: HP Credential Manager for ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hpq\iam\bin\ItIeAddIN.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [TOY5KNQ8OC] c:\docume~1\admini~1\locals~1\temp\Ltw.exe
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [PTHOSTTR] c:\program files\hpq\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hpq\iam\bin\AsTsVcc.dll,RegisterModule
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [PININST] c:\system.sav\util\pininst.exe c:\system.sav\util\PININST.INI
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NWEReboot]
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Phezoreyesubase] rundll32.exe "c:\windows\uqobacep.dll",Startup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 93.188.164.114,93.188.166.25
TCP: {2C684174-7DC2-4C79-B45E-495C96556C24} = 93.188.164.114,93.188.166.25
TCP: {EE65A69D-FC76-44A2-B72B-4D9434E88E87} = 93.188.164.114,93.188.166.25
Notify: igfxcui - igfxdev.dll
Notify: OneCard - c:\program files\hpq\iam\bin\AsWlnPkg.dll
LSA: Notification Packages = scecli AsWlnPkg

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\217si9ww.default\
FF - plugin: c:\documents and settings\administrator\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava11.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava12.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava13.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava14.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJava32.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPJPI150_06.dll
FF - plugin: c:\program files\java\jre1.5.0_06\bin\NPOJI610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - HiddenExtension: XULRunner: {87AC8EA8-55A2-423C-A50E-1774003B0751} - c:\documents and settings\administrator\local settings\application data\{87AC8EA8-55A2-423C-A50E-1774003B0751}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2010-1-14 114768]
R2 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2004-8-4 14336]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-1-14 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2010-1-14 138680]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2010-1-14 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2010-1-14 352920]
S3 fmfdisk;fmfdisk;\??\c:\windows\system32\fmfdisk.sys --> c:\windows\system32\fmfdisk.sys [?]

=============== Created Last 30 ================

2010-02-22 04:22:56 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-02-22 04:22:53 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-22 04:22:51 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-22 04:22:51 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-22 04:22:51 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-22 03:36:11 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-02-22 03:36:11 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-02-22 03:05:10 118784 ----a-w- c:\windows\system32\MSSTDFMT.DLL
2010-02-22 03:05:09 0 d-----w- c:\program files\SpywareBlaster
2010-02-22 03:01:25 0 d-----w- c:\program files\CCleaner
2010-02-20 18:15:30 34688 ----a-w- c:\windows\system32\drivers\lbrtfdc.sys
2010-02-20 18:15:30 34688 ----a-w- c:\windows\system32\dllcache\lbrtfdc.sys
2010-02-20 18:13:50 8192 ----a-w- c:\windows\system32\drivers\i2omgmt.sys
2010-02-20 18:13:50 8192 ----a-w- c:\windows\system32\dllcache\i2omgmt.sys
2010-02-20 18:13:39 8192 ----a-w- c:\windows\system32\drivers\changer.sys
2010-02-20 18:13:39 8192 ----a-w- c:\windows\system32\dllcache\changer.sys
2010-02-20 18:12:25 120 ----a-w- c:\windows\Svizuwafonu.dat
2010-02-20 18:12:25 0 ----a-w- c:\windows\Xfazewizutero.bin
2010-02-17 14:56:13 274288 ----a-w- c:\windows\system32\mucltui.dll
2010-02-17 14:56:13 215920 ----a-w- c:\windows\system32\muweb.dll
2010-02-17 14:56:13 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2010-02-15 03:23:48 0 d-----w- C:\rubydev
2010-02-15 03:20:23 0 d-----w- c:\documents and settings\administrator\.ri
2010-02-15 03:17:31 0 d-----w- c:\documents and settings\administrator\.gem
2010-02-15 03:16:37 0 d-----w- C:\Ruby19
2010-02-14 23:44:11 0 d-----w- c:\docume~1\admini~1\applic~1\ICAClient
2010-02-14 23:43:37 0 d-----w- c:\program files\Citrix
2010-02-06 20:33:11 0 d-----w- c:\program files\Vail Systems
2010-02-02 02:37:32 0 d-----w- c:\program files\iPod
2010-02-02 02:36:54 0 d-----w- c:\program files\iTunes
2010-01-30 16:14:33 0 d-s---w- c:\documents and settings\administrator\UserData
2010-01-30 15:54:16 0 d-----w- c:\windows\system32\CatRoot_bak
2010-01-30 15:39:21 683520 ------w- c:\windows\system32\dllcache\inetcomm.dll
2010-01-30 15:36:55 450560 ------w- c:\windows\system32\dllcache\jscript.dll
2010-01-30 15:36:50 2142720 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-01-30 15:36:49 2185984 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-01-30 15:36:48 2020864 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-01-30 15:36:47 2062976 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-01-30 15:36:13 332800 ------w- c:\windows\system32\dllcache\netapi32.dll
2010-01-30 15:36:01 0 d-----w- c:\windows\system32\PreInstall
2010-01-25 04:10:38 1531 ----a-w- c:\documents and settings\administrator\.bash_history
2010-01-24 04:07:05 0 d-----w- C:\tmp

==================== Find3M ====================


============= FINISH: 23:22:24.31 ===============

Attached Files



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#2 singer999

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Posted 22 February 2010 - 01:09 PM

Just a quick update: On the next reboot, the same thing happpened but after 15 or 20 minutes, I got control of the taskbar. When that happened, Windows played the sound to indicate it finished logging me in. I now see ltw.exe running but it is not taking a lot of cpu time. ( but that may change since previously it was getting into high gear once in a while )

Now I can update spybot S&D and Malarebytes. That is definitely a change from yesterday. I have not really done anything except running the two programs you recommend for information collection.

The fact it takes 15-20 minutes to get to Windows fully and the 'virtual memory too low' message and possble ltw.exe firing up once in a while still makes me suspicious my computer is not clean. Hope the above logs are stil useful to give me some guidance on fixing these problems.

Edited by singer999, 22 February 2010 - 01:26 PM.


#3 Blind Faith

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Posted 24 February 2010 - 03:26 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#4 schrauber

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Posted 01 March 2010 - 03:52 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
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