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Computer infected, virus programs can't find it


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#1 Dove Harper

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Posted 22 February 2010 - 08:23 AM

Yesterday while I was on facebook, I started getting popups of bogus anti-virus software. Every time I tried to do something it would say "Application cannot be executed. The file "filename.exe" is infected. Do you want to activate your antivirus software now?" It kept opening up internet explorer too and going to erectile dysfunction and porn sites as well as a page that would 'activate' your 'anti-virus software'. Even when I tried to get to the task manager to see my processes, an error message came up (as well as any time I tried to open any anti-virus software or even search my hard drive).

When this virus was running I could not download anything. When I did, and I would try to open it, it would say it was not a valid Win32 file or something like that. I ran Malwarebytes and AVG scans while in safe mode and they found nothing.

I restarted my computer in regular mode and the virus will still there. I restarted again and before the virus had a chance to load I pushed ctrl alt del and got my task manager up and running, as well as my malwarebytes and AVG programs up and running scans. Then the virus loaded and started doing the same popup crap. I looked in my processes and found one I didn't recognize called abltsfav.exe so I ended it and the popups stopped and I was able to open exe files again. I then did a search on google for this file name and got no results. Malwarebytes and AVG once again did not find anything! I am so frustrated! When I end the process I can get on the computer as usual but its a little slow. How can I get rid of this bug? I don't want to have to format my hard drive! And when I try to update MBAM it says it failed and to make sure I'm connected to the internet etc etc.

Here is my MBAM log of my last scan:

Malwarebytes' Anti-Malware 1.36
Database version: 2033
Windows 6.0.6002 Service Pack 2

2/21/2010 8:36:54 PM
mbam-log-2010-02-21 (20-36-53).txt

Scan type: Full Scan (C:\|)
Objects scanned: 266178
Time elapsed: 4 hour(s), 36 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


ETA I ran rkill after I ended the process abltsfav.exe and here is the log:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Dove on 02/22/2010 at 8:31:35.


Processes terminated by Rkill or while it was running:


C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Users\Dove\Downloads\rkill.com


Rkill completed on 02/22/2010 at 8:31:40.


ETA2: I changed some setting in IE that the malware must have changed to block me from being able to update virus software, and now I go tthe latest version of malwarebytes and its running another scan. I hope it finds something!!

Edited by Dove Harper, 22 February 2010 - 09:01 AM.


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#2 techextreme

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Posted 22 February 2010 - 09:31 AM

Your Malwarebytes log shows you're using an out-of-date version.

Malwarebytes' Anti-Malware 1.36
Database version: 2033

Malwarebytes is at Version 1.44 and Database Version 3775 ( as of 9:30 am 2-22-2010 ).

Try re-running the scan of Malwarebytes and repost your log after updating to the newest version.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 


#3 Dove Harper

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Posted 22 February 2010 - 11:27 AM

The updated malwarebytes and it found it! THANK GOD!!!!!!!!! How on earth did I get this!?

Here is the log:

Malwarebytes' Anti-Malware 1.44
Database version: 3775
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

2/22/2010 11:08:20 AM
mbam-log-2010-02-22 (11-08-20).txt

Scan type: Full Scan (C:\|)
Objects scanned: 306697
Time elapsed: 2 hour(s), 4 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\fmyphfib (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Dove\AppData\Local\guakev\abltsftav.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

#4 techextreme

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Posted 22 February 2010 - 11:56 AM

If your computer is running much better now, I would recommend a few more scans just to be sure.

You may want to print out these instructions for your benefit as you will be doing this next scan in Safe Mode.


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
  • (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
  • (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Once you have completed this scan, it is a good idea to empty temp files.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link

* Save any unsaved work. TFC will close ALL open programs including your browser!
* Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
* Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
* TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
* Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.


Once this is complete and your scans are clean, it would be a good idea to read "How Malware Spreads - How did I get infected" by quietman7

Please let us know the results of your scans.

Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

 





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