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Unable to Install due AV Prog due to System Admin Policies


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4 replies to this topic

#1 Ymee

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Posted 21 February 2010 - 02:02 PM

I'm unable to install Eset Smart Security v3.0.551.0 Program because I keep getting an error message
that says ' The System Administrator has set policies to prevent the installation'

And I have no idea why I can't install this program. I get this message with other stuff also but I've just not bothered until now to find out why.
Also I cannot do any windows update. I keep getting an error message that says "Windows Can't Check for Updates"

I had AVG Free and uninstalled it so I could install the Eset Program but now I have no antivirus program.
I DO have Malwarebytes installed on my computer but that's not helping me with viruses. HELP PLEASE!!!!

Any help is appreciated.. Thank You

Oh btw this is my home laptop computer and I'm the only owner/user so I AM the system administrator.

Edited by Ymee, 21 February 2010 - 02:07 PM.


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#2 garmanma

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Posted 21 February 2010 - 07:41 PM

Update mbam and run a FULL scan
Please post the results
Mark
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#3 Ymee

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Posted 21 February 2010 - 11:44 PM

Here ya go... Just like you asked..

Malwarebytes' Anti-Malware 1.44
Database version: 3772
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

2/21/2010 11:43:11 PM
mbam-log-2010-02-21 (23-43-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 382861
Time elapsed: 3 hour(s), 38 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Ymee

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Posted 22 February 2010 - 07:57 PM

I ran a Full scan and found nothing in malwarebytes full scan..

Any ideas what else I can try to figure out what's going on here? I'm confused as to why I can't install some programs and others I have no problem with..

What does this Error Message Mean? "The System Administrator has set policies to prevent the installation"

and Is there a way to CHANGE the Policies? If so where & how???

#5 garmanma

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Posted 22 February 2010 - 08:27 PM

You more than likely have the rootkit infection that has been making the rounds
It is almost impossible to detect, let alone to get rid of
I suggest you submit a DDS log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A DDS / HJT Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.


When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the Malware Removal Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The MR team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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