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Blue Screen Of Death!!!


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#1 binini

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Posted 21 February 2010 - 10:56 AM

i have been having trouble with the last 4 days with my computer its be randomly freezing and im having to manualy restart it. But today it froze and i got the blue screen i have the picture below i dont know what anything means i havnt installed anything for ages. whats wrong!

I have been going through with HJT team they says its most likely not a virus, so what should i do?

Spec

DELL c521
Windows XP
3gb Ram
2.6 processor
about 3-4 years old

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#2 hamluis

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Posted 21 February 2010 - 11:27 AM

Based on that error message, I would uninstall AVG and then either reinstall it or try a different AV program. If you want to reinstall AVG, I suugest that install the most recent version, http://free.avg.com/us-en/homepage.

Running older versions of free AV programs...makes no sense to me, considering that the newer versions are probably better at what an AV program is supposed to do.

http://www.bleepingcomputer.com/startups/a....sys-24600.html

A BSOD such as yours...typically may result because a file which had previously worked properly...becomes damaged. Because it's damaged and cannot perform properly, it creates a situation resulting in a BSOD.

If you get an error message such as yours...where a given file is pointed to...that's a good place to start trying to eliminate whatever the problem might be.

Louis

#3 binini

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Posted 21 February 2010 - 12:17 PM

when i tried to reinstall i got a blue screen message but this time the tech info had

tcpip.sys - Adress AB120c29 Base at AB117000, Date stamp 485699ad

Should i delete everything to do with AVG as well as uninstall

#4 hamluis

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Posted 21 February 2010 - 01:16 PM

Hmmm...I see some data on tcpip.sys being associated with rootkits.

<<I have been going through with HJT team...>>

Does that mean that someone told you...that you definitely not infected?

Louis

You seem to have a number of posts, with a current post open in one of our malware forums.

You need to resolve your malware situation.

Edited by hamluis, 21 February 2010 - 01:19 PM.


#5 Animal

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Posted 21 February 2010 - 01:53 PM

I see your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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