Posted 21 February 2010 - 10:42 AM
I am not sure if I am doing this right. This is my first time on something like this, so please be patient with me.
I am currently stationed overseas, and am trying to get my wife on this laptop I have before I deploy downrange. I have just received a notification that I have infected files on my computer. It looks like a fake secuirty center icon and it calls itself Virus Protector. I can't seem to do anything. When I start up the virus loads itself right away and the only way it says it will go away is if I send them $50. I don't have access to the task bar or start button. Task Manager has been disabled according to the system now by the Administator even though that is me. I can get into safe mode, but only as Administrator which I don't know how that got on there, but if I log into safe mode as me (the true Admin), the program starts to run again in safe mode.
When I log into the Admin in safe mode, I only get a black screen. I have to open task manager through here, and then run explorer.exe to see my files. I have tried AntiMalware bytes or whatever it is called, and it removed all the files it found (18 total). But when it rebooted it still started the virus up again. I tried to install SpyDoctor and it said the Admin has blocked this installation.
I don't know what to do. I have a friend who suggested running chkdsk /r, which is running right now. I have tried to restore back to last Friday, I have even ran a full scan using Norton360 (which took all night last night), and nothing seems to get rid of this.