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Need help interpreting HiJack This on infected computer


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2 replies to this topic

#1 mimiy2k

mimiy2k

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  • Local time:10:48 AM

Posted 21 February 2010 - 03:55 AM

SUMMARY OF PROBLEM: A couple of weeks ago, I started running out of memory and my applications started to terminate by themselves, sometimes with a message that I was out of memory and sometimes with no message at all. For instance, my XARA Web Design software displayed an OUT OF MEMORY message but would not let me save. Then it terminated or quit responding so I had to terminate it. However, my MS Word 2003 would just suddenly terminate without any message or warning and my unsaved work was not in the recovered pane nor available in the temp files.

After losing a very important Word doc, I searched the Net for a solution. I read an article that the Paging File should be set at ZERO. I followed those instructions but this made the problem worse. I just started getting "Out of Memory" messages constantly with every program. I tried to go back to increase the Page File size but every time I tried, I got a RUNTIME ERROR message.

I could not get my work done anymore due to the constant sudden program termination of every program due to "Out of Memory". I ran my trusty Avira anti-virus, Stopzilla anti-spyware and MAXpc Registry Fix programs religiously. These no longer seemed to be finding and fixing the root of my ever-increasing problem.

I then unistalled Avira so I could run (and had to pay for) Panda anti-virus after the free online scan said it found 81 infections. It said there were 36 minor infections (cookies), 20 security vulnerabilities and 25 SERIOUS infections. Avira and Stopzilla had reported "Zero" infections. Only because of the report of the 25 SERIOUS infections, I paid for Panda since it said I had to buy a copy for it to make the repairs. After I bought it, but before it made the repairs, it no longer showed that there were 25 SerioUS infections. It only howed the 36 cookies and 20 vulnerabilities (I never would have bought Panda were it not for the serious errors it reported initially since I already had Avira . . . and still have paid for licenses for Nortan, McAfee, TrendMicro and others that I'm not using since only one should be used). Is this a scam? (I downloaded right from the Panda site).

Max PC did find a FEW issues to repair as it usually does and it repaired these, but my problems persisted.

I tried to then run Trend MicroHousecall but it wouldn't recognize my Internet Connection (dead giveaway to an infection?), and HiJack This would not run for the same reason (although I WAS connected to the Net and able to browse).

I then tried again to search for another solution on the Internet. This led me to a download page for software called "Error Expert" which promised to fix Virtual Memory problem in 2 minutes. So I downloaded and ran this. I had to again PAY for the software before it would make the repairs. The first thing I ran was its tool to correct Memory problems. Indeed, this fixed the Page file size back to 1.7 GB or thereabouts.

I was pleased so I decided to run the Registry Scan. i could not believe that it found 286 problems when my trusty Stopzilla only found and fixed a few just an hour before. "Wow, this program is a real find!" I thought. So I clicked on "REPAIR ALL" then rebooted as it instructed. BIG MISTAKE . . .

Now I could not get bast the blue WELCOME screen in a normal boot to Windows. In Safe Mode, it stuck on one of the bootup screens as well. Then my system said there was a problem and it needed to run CHKDSK. It ran o.k. until the very end when it reported "Insufficient memory to correct masterfile table in chkdsk."

Somehow I got Safemode to eventually load but it would not let me run Highjack This, Stopzilla, Max PC, etc. I tried to run some program and it told me that it needed to be STARTED in Admin Tools. It told me I could not do this in Safemode. So I tried logging on in regular mode and it allowed me to do this but NONE of my software worked. I tried to reinstall Avira and it would not let me (disappeared off screen and out of Task Mgr. before install finished). So I tried to reinstall Panda and it disappeared altogether from its download folder during the failed install. I got a message that said "Unexpected Hard Drive Error" for every program includingg IE7 and my Sprint wireless connection. I then tried to start my Sprint connection from the icon in the Network Connections folder in Control Panel. I was shocked to see that the folder was now empty. My active SPRINT adaptor was gone along with my other three inactive network adaptors. Fortunately, the system gave me a hint to how to fix this. It told me the problem might be that this needed to be STARTED in SERVICES. I went to that and saw that this and many other programs were no longer STARTED and many were now Manual that had been Automaric. So I STARTED almost everything and changed some of the Manual Settings to Automatic. Then I rebooted.

After this, I was able to connect to the Net, run HiJack This and to log-on to this forum. I fear I am still infected with something that Avira, Trend Micro and Stopzilla failed previously to identify. I am afraid to run ERROR EXPERT again because after it found the "286 registry problems" (and fixed them), my entire system whacked out and nothing worked. Stopzilla also found a trojan called "Gen Downloader" after I ran ERROR EXPERT.

PASTED BELOW IS MY SYSTEM INFORMATiON AND BELOW THIS MY HIJACK THIS REPORT. I am out of $$ for buying new replacement virus, spyware and registry fix software so your expert help is SOOOOOOO appreciated! My livlihood depends on this laptop!

Appreciatively -- Mimi

SYSTEM INFORMATION
Microsoft Windows XP Professional - Version 5.1.2600 Service Pack 2 Build 2600
Available Physical Memory: 354.99 GB
Total Physical Memory: 1,024,00 MB
Total Virtual Memory: 2 GB
Available Virtual Memory: 1.96 GB
Page File Space: 2.6 GB
Pagefile: C:/pagefile.sys

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 11:16:04 PM, on 2/20/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\WINDOWS\system32\hphmon05.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\RUBotted\TMRUBottedTray.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Sprint\Pantech\Sprint PCS Connection Manager\PWIUtilityService.exe
C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\YouSendIt\Express\YouSendIt.exe
C:\Program Files\Sprint\Pantech\Sprint PCS Connection Manager\CMPWI.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\WINDOWS\system32\sessmgr.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us8l.hpwis.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.usatoday.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SITEguard BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\STOPzilla!\SZSG.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: VMN Toolbar - {A057A204-BACC-4D26-8287-79A187E26987} - C:\PROGRA~1\VMNTOO~1\VMNTOO~1.DLL
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~1\FlashFXP\IEFlash.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\SZSG.dll
O3 - Toolbar: VMN Toolbar - {A057A204-BACC-4D26-8287-79A187E26987} - C:\PROGRA~1\VMNTOO~1\VMNTOO~1.DLL
O3 - Toolbar: eGrabber AutoNext - {ACD1C8D6-2B2F-4F33-847A-6C7F9DA71A84} - C:\Program Files\eGrabber\ListGrabber Standard 4.0\AutoNextBar.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TMRUBottedTray] "C:\Program Files\Trend Micro\RUBotted\TMRUBottedTray.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Tommi\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [YouSendIt.exe] C:\Program Files\YouSendIt\Express\YouSendIt.exe -ui none
O4 - HKCU\..\Run: [MRC] "C:\Program Files\MAXpc\MAXpc.exe" /MBRSTART
O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Seagate 2GE2D5KL Product Registration.lnk = C:\Documents and Settings\Tommi\Application Data\Leadertech\PowerRegister\Seagate 2GE2D5KL Product Registration.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: CMPWI.exe.LNK = C:\Program Files\Sprint\Pantech\Sprint PCS Connection Manager\CMPWI.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: ListGrabber Standard 4.0 - {1B617093-5CD4-42f5-91CA-AD1004C83588} - C:\Program Files\eGrabber\ListGrabber Standard 4.0\InternetAddress.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: IE Screenshot - {84A11D82-2732-40ed-BF71-80F1FAF3807F} - C:\PROGRA~1\BROWSE~1\IESCRE~1\IESCRE~1.DLL (HKCU)
O9 - Extra 'Tools' menuitem: Make a Screenshot - {84A11D82-2732-40ed-BF71-80F1FAF3807F} - C:\PROGRA~1\BROWSE~1\IESCRE~1\IESCRE~1.DLL (HKCU)
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O16 - DPF: Web-Based Email Tools - http://email.secureserver.net/Download.CAB
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com//sdccommon/download/tgctlcm.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1247111442755
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BDBC0295-6E53-4B75-949F-D229E0E57657}: NameServer = 68.28.50.91 68.28.58.92
O18 - Filter hijack: text/html - {489f1962-f519-495f-ac5f-0128989da76b} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pantech Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Sprint\Pantech\Sprint PCS Connection Manager\PWIUtilityService.exe
O23 - Service: Trend Micro RUBotted Service (RUBotted) - Trend Micro Inc. - C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe

--
End of file - 14578 bytes


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,243 posts
  • OFFLINE
  •  
  • Gender:Female
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  • Local time:08:48 PM

Posted 23 February 2010 - 05:39 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 05 March 2010 - 07:19 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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