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XP Gamex.Tar.1 infection and more...


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#1 toonbon

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Posted 21 February 2010 - 03:49 AM

I'm running XP Professional and have been infected. After running Shield Deluxe 2009 there are still issues with Gen:Adware.Gamez.Tar.1, as shown in the
attached "ShieldDeluxe errors attachment."

Shield Deluxe says it can't remove the threat. I've removed everything in Temporary Internet Files and rebooted but this entry just comes back. If I try to
look in the System Volume Information folder, where Shield Deluxe found 11 problems, explorer tells me the folder is empty.

I also notice several "JuicyPalace Toolbar" entries in my registry, which I believe are malware and that I'd like to remove. Strangely, RegCure didn't
seem to mind that they were there.

Finally, after installing and running RegCure something comes along and uninstalls it after a day or so. This has happened twice. RegCure completely disappears
from Add/remove! I also had this happen once with Shield Deluxe 2009.

I've uploaded a HijackThis log that someone can hopefully make some sense of.

Thanks for any help.

toonbon

Attached Files



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#2 m0le

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Posted 22 February 2010 - 09:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 toonbon

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Posted 23 February 2010 - 03:12 PM

Thanks for offering to help. Per your instructions, I've run DDS.scr, DeFogger, and GMER. I'm uploading the results.

Here are the problems I'm seeing on my machine:


1. I keep getting full screen adds that pop up every couple of
hours. One, I recall, was from Superb-Rewards.net.
Others blare out sounds suddenly and invite me to play games.

2. Something keeps replacing the home page on my Firefox browser with
a link to hotbar.com. Normally I have Drudge as my home page but after
this thing gets through, the home page shows as

http://www.theprizeday.com/today.php|http:...udgereport.com/

3. Something keeps uninstalling RegCure. I've installed RegCure several
times now, checked that it's in Add/Remove, and run it. But then after
a day or so it's gone! It's not even in Add/Remove anymore.

3. After a scan Shield Deluxe 2009 it reports that it was not able to
correct a problem it found in
C:\Documents and Settings\Steve\Local Settings\Temporary Internet Files \ {..}\mvbup.exe
If I delete this file from Local Settings\Temporary Internet Files it just
comes back after a day or so.

4. Shield Deluxe 2009 also reported problems in C:\System Volume Information\_restore but
says it can't fix them.

Thanks again

Attached Files



#4 m0le

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Posted 23 February 2010 - 07:40 PM

Hey toonboon,

The DDS log is showing a large amount of adware which has installed itself and hijacked your PC. The good news is that Gmer has found no rootkit activity. Let's start with MBAM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Now please run Combofix

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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#5 toonbon

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Posted 23 February 2010 - 11:14 PM

Ok. I've uploaded the MBAM log and the ComboFix log.

Attached Files



#6 m0le

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Posted 24 February 2010 - 03:49 PM

Are you familiar with GoWebSearch or GoSatteliteSearch?
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#7 toonbon

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Posted 24 February 2010 - 04:50 PM

No.

#8 m0le

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Posted 24 February 2010 - 07:14 PM

Didn't think you would. smile.gif

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
DDS::
IE: &3D Satellite Search -
IE: &Funband Serach -
IE: S&earchSave Web Search -
IE: &Download All by FlashGet -
IE: &Download by FlashGet -

Folder::
c:\program files\JuicyPalace Toolbar
c:\docume~1\Steve\APPLIC~1\OSI

Firefox::
FF - ProfilePath - c:\documents and settings\Steve\Application Data\Mozilla\Firefox\Profiles\isk0qy00.default\
FF - prefs.js: browser.search.selectedEngine -
FF - prefs.js: keyword.URL -
FF - prefs.js: browser.search.defaulturl -


Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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#9 toonbon

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Posted 24 February 2010 - 08:38 PM

Ok. Here's C:\ComboFix.txt

Attached Files



#10 m0le

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Posted 25 February 2010 - 07:31 AM

That's removed the last of the infection. smile.gif

Please visit ESET to do an online scan for remnants

I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

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#11 toonbon

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Posted 25 February 2010 - 12:57 PM

Thanks for all your help. I'm running ESET now.

I wonder if I could ask a few questions, in the meantime, that I've accumulated during this process?


1. Why didn't my Shield Deluxe 2009 keep that stuff out of my system?

2. What do you recommend for protection?

3. I recall that we ran Defogger to disable my CD Emulation drivers. Should I run it again to enable them now?

4. Is RegCure safe. Is there something better to protect and scan the registry?

5. Would this be a good time to create a restore point?

6. I use FlashGet for downloading. Is the program safe?

Thanks

#12 m0le

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Posted 25 February 2010 - 03:26 PM

1. Why didn't my Shield Deluxe 2009 keep that stuff out of my system?

Shield Deluxe is not a recommended antivirus, there are better on the market but remember every company will always be behind the creators of this trash.


2. What do you recommend for protection?

We will cover this when we're done


3. I recall that we ran Defogger to disable my CD Emulation drivers. Should I run it again to enable them now?

You can enable them after we're done


4. Is RegCure safe. Is there something better to protect and scan the registry?

Registry cleaners are not only not safe they are a scam. Read this:

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

5. Would this be a good time to create a restore point?

We will wait until the PC is clean before we create a new restore point otherwise you are creating restore points nthat are potentially already infectd.


6. I use FlashGet for downloading. Is the program safe?

No. FlashGet is not a legitimate programme. Bleeping Computer have this on the file. If you noticed, Combofix removed the entire program and I also scripted out the hijacked entries.
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#13 toonbon

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Posted 25 February 2010 - 08:00 PM

Ok. ESET is done. It found four problems:

C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP897\A0158325.dll Win32/Adware.DoubleD.AF application cleaned by deleting - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP897\A0158327.rbf Win32/Adware.DoubleD application cleaned by deleting - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP897\A0158339.dll Win32/Adware.DoubleD application cleaned by deleting - quarantined
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP897\A0158360.dll Win32/Adware.DoubleD application cleaned by deleting - quarantined


#14 toonbon

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Posted 25 February 2010 - 10:49 PM

Regarding flashget.exe, I see that your site indicates that flashget.exe is a trojan that is added by the worm "W32/Rbot-AGZ WORM/IRC." But that's not how it got onto my sytem. I went to http://www.flashget.com/en/download.htm and purposely downloaded it. I then did a manual Shield Deluxe 2009 scan of the install file, ,which was clean and after I the install I did a Shield Deluxe manual scan of all the files the installation put into C:\Program Files, including flashget.exe, and these all came up clean. So are we talking about the same "flashget.exe"? It seems to be a well-behaved very useful program.


#15 m0le

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Posted 26 February 2010 - 07:23 AM

If you like the program then redownload it. When you have post a new DDS log so I can see the location of its executable file. I will then give instructions on how to scan the file.

The ESET is showing only system restore files, these are dead unless system restore is used and they reinfect you. We will be dealing with those at the end so don't worry. Your PC is now clean but let's see whether FlashGet is a problem or not before we go to the final instuctions.
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