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Outlook 2007 Emails


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#1 rceleexpt

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Posted 20 February 2010 - 09:29 PM

Every time i try to send an email through outlook I immediately get a response from System Administrator,
Your message did not reach some or all of the intended recipients.

Subject: RE:
Sent: 2/20/2010 8:45 PM

The following recipient(s) cannot be reached:

'Name' on 2/20/2010 8:45 PM
551 not our customer

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#2 Sashacat

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Posted 20 February 2010 - 09:51 PM

Are you using AT&T (Bellsouth) ?

I looked up that error code and other people are experiencing the same issue:

https://www.microsoft.com/communities/newsg...p;sloc=&p=1

Haven't found the answer yet, will keep looking.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 rceleexpt

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Posted 20 February 2010 - 09:52 PM

Thanks!

#4 Sashacat

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Posted 20 February 2010 - 10:20 PM

I'm inclined to think, after reading alot of posts from many different users, who are all experiencing the same thing you describe, and many of them say they are using AT&T (Bellsouth), that this is an issue with the ISP.

Don't make any changes to your computer. Give your ISP a call.

If you have AT&T (Bellsouth), the phone # to DSL Support is 1-888-321-2375.

I have AT&T (Bellsouth). Yesterday I tried to reply (by email, Outlook Express) to a text messg my nephew sent to my phone (I have text messaging blocked on my phone, so it gives me the web pg addr/password to go view the text message), and I hit Reply, which brought up an Outlook Express blank email addressed to my nephew's phone #.
I typed a reply, hit send, and it wouldn't go through. I tried twice. I got the "not our customer" message.
I didn't recognize it for what it was..........I thought perhaps my nephew had a cell phone with a different company or something.

I haven't been in my email today, and I tried just now.
I received a BOATLOAD (aaaargh) of new emails.
I sent a test email to my son (yahoo email address) (twice), and another one to myself (bellsouth email) and got the following error message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxxxxxx@yahoo.com'. Subject 'test 2', Account: 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Server Response: '551 not our customer', Port: 25, Secure(SSL): No, Server Error: 551, Error Number: 0x800CCC79

I did confirm that you CAN go to the web page and read AND SEND email: (I keep a shortcut to it in my Bookmarks Toolbar (Firefox), just in case Outlook Express or the AT&T server experiences "technical difficulties"):
https://login.yahoo.com/config/login?.src=m...mp;.partner=sbc

What's strange is that I kept trying (hitting Send/Receive) in Outlook Express, and then some went through (sent).
The first one I sent to my son's yahoo email went through and the one I sent to myself (bellsouth email) went through, but the 2nd test to my son's yahoo email DIDN'T go through.

So the problem is definitely in the AT&T (Bellsouth) server, and it is SPORADIC.

Hope that helps lessen your frustration somewhat, knowing that you aren't the Lone Stranger on this issue :thumbsup:

Warm Regards,
Sashacat
If we don't change the direction we are going,
We are likely to end up where we are headed.

#5 rceleexpt

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Posted 20 February 2010 - 11:59 PM

Thankyou so much! For years I have been having trouble with Bellsouth/AT&T. It is ridiculous I can't stand it. Once again thankyou very much, I hope the problem goes away soon.

#6 Sashacat

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Posted 21 February 2010 - 12:57 AM

:thumbsup: You are very welcome. It is my pleasure to be of assistance. :flowers:
If we don't change the direction we are going,
We are likely to end up where we are headed.




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