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Cannot connect to my router


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#1 Genix

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Posted 20 February 2010 - 07:22 PM

Hey people, my sister's laptop somehow cannot connect to my wireless network (we even reformatted it). Reformatted may not be the wisest decision ever but oh well. It's a Dell with WinXP.
I'm going to be a little vague here, because I don't know what should I put down. If you need information to help me out, plz list them down.
Please and Thank you

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#2 Orecomm

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Posted 21 February 2010 - 01:33 AM

OK, we need a little more info to help.

What do you mean by "cannot connect", exactly ?

Do you get the "view available networks" dialog, and see the SSID of the desired network ?

Does the system prompt for a password when you try to connect ?

Can other computers connect to your wireless network ?

What security are you using on the wireless network ?

Are you using firewall, antivirus, or similar software on the laptop ?

Can you connect to the router from the laptop using an ethernet cable ?

#3 Genix

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Posted 21 February 2010 - 12:33 PM

well since we reformatted there's no anti-virus on the laptop (and i know it's not a wise decision, but I have to establish an internet connection first)

When we tried to connect to my router, we click start>connect to>wireless network connection (Intel® PRO/Wireless LAN 2100 3A Mini PCI Adapter), then we click on dlink (my router name). There's a network key to this and we typed it in and the confirm network key too. after we hit connect the screen is gone and after a few seconds a pop-up bubble comes up and says: "Wireless Network Connection: One or more wireless networks are available. To see a list of available networks, click here." Well, before we click it, we tried to go into the internet and there still isn't a connection, and the laptop is not in my network map on my main desktop computer. so we repeat this process again and again till we give up and ask for help on this site.

yes other computers can use my network, only if i know them so i can allow them.
Security: Encryption: Enabled (Using WPA/WPA2) Network lock: Not Enabled

#4 MrBruce1959

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Posted 21 February 2010 - 05:09 PM

Can you log into your router using an ethernet wired connection at all?

You may have to to make sure your routers settings are correct.

Using /WPA2 means you have to enter your router's settings to allow "the MAC address" of the laptop, to gain access to the internet.

The routers software might have a feature called "Wireless card access list" under Advanced Wireless settings. where you have to grant access to each Wireless device trying to connect to your router.

Another feature would be Connected Devices which is a list of wired and wireless devices which already have access to the router.

Edited by MrBruce1959, 21 February 2010 - 05:22 PM.

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#5 Orecomm

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Posted 21 February 2010 - 07:27 PM

Make sure the laptop is set to get it's address and DNS information via DHCP.

Try using the Intel Pro/Set software for your card instead of the built-in Windows wireless code. Sometimes they argue, and when you try to start it you may get complaints that it does not control the card, and ask you which (Windows or Intel) you want to control it. Choose Intel, then follow the prompts to try and establish a connection. You should either get connected or get much more and better feedback on what went wrong. Let us know what you see.

#6 Genix

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Posted 24 February 2010 - 04:45 PM

sorry for not replying so long, I do not have enough time to check on it because I have tons of homework that I have to get done.

#7 swtexas70

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Posted 25 February 2010 - 09:36 AM

I, too, cannot connect to my network. The network is seen when "Wireless networks are available," along with three other secure networks (neighbor's). When I click on connect, it asks for the security pass code which I enter (correctly). Then, in Vista, I am told to diagnose the problem and finally told to call the system administrator.

I know that the security code I am entering is correct, and I know that the network is working because I have another computer (wireless) using the network with the same security code.

Operating system: Vista Home Basic
Router: Linksys

Thanks in advance for help

#8 CaveDweller2

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Posted 25 February 2010 - 10:48 AM

swtexas70 - please start your own thread. Its less confusing. Thank you

Hope this helps thumbup.gif

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#9 Genix

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Posted 25 February 2010 - 05:45 PM

Make sure the laptop is set to get it's address and DNS information via DHCP.

Try using the Intel Pro/Set software for your card instead of the built-in Windows wireless code. Sometimes they argue, and when you try to start it you may get complaints that it does not control the card, and ask you which (Windows or Intel) you want to control it. Choose Intel, then follow the prompts to try and establish a connection. You should either get connected or get much more and better feedback on what went wrong. Let us know what you see.


ehhh...I'm not going to buy one, and I want to save money too. another reason is that I don't have the knowledge to install one (worst case scenario: I try to install one and forgot how to put it back together.)

is there another around the problem?

Edited by Genix, 25 February 2010 - 05:45 PM.


#10 Orecomm

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Posted 26 February 2010 - 12:15 PM

Intel Pro/Set Wireless is software that should work with (and should have come with) your adapter. You can get it (free) here: Intel PROSet/Wireless

#11 Genix

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Posted 01 March 2010 - 09:26 PM

sorry for not replying for so long, like i said, a busy life with tons of homework to do.

#12 Genix

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Posted 03 March 2010 - 10:23 PM

Hey thanks, I fixed it. The laptop is now on my wireless network. I just did a few updates and installments.




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