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windows update vista service pack 1 "failed"


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#1 safireman

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Posted 20 February 2010 - 06:40 PM

Hello, first time posting please bare with me.

I am trying to update a family members laptop which is a Dell Inspiron 1720 with vista home premium pre-installed. Windows update recommends Windows Vista SP1 (KB936330). Made several attempts to download and install this update and haven't had any success. The update runs like normal and automatically restarts the computer, then I get a window with some info saying the update failed to install. Error code 8007371C, and error code 8007000D. Two different codes for two different attempts.

I troubleshooted this through microsoft help and solutions and followed their instructions. I downloaded the stand alone 32-bit package from the microsoft download center and ran it, my computer froze up during the install (the install was supposed to take around an hour to complete) so after a few hours frozen I chose to cancel the install and try again. I still haven't attempted a re-install. Thought I would see if anyone else knows how to fix this issue first.

Thanks

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#2 aommaster

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Posted 20 February 2010 - 07:56 PM

Hi!

Do have any firewalls/antivirus/antispyware programs installed? If so, try disabling them and running the manual patch.

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#3 safireman

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Posted 20 February 2010 - 08:44 PM

Thanks for your reply.

I have Norton installed and I disabled the firewall when I attempted the install.

#4 audioAl

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Posted 21 February 2010 - 04:04 AM

If you have the Norton disk, or if it's a 2009 program, delete it, then try the update. I recommend Webroot 2010.
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#5 cryptodan

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Posted 21 February 2010 - 05:14 PM

Norton Removal Tool




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