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Sister has a nasty infection


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#1 Miyuki

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Posted 20 February 2010 - 04:47 PM

Okay so my sister's laptop is totally messed up at the moment and we want to know what ist is and if we can save it. Basically what happens is there are constant security warnings saying that 'Application cannot be executed. The file *name* is infected. Do you want to activate your antivirus software now?' she used avg but its infected so it cannot run. Using a flash drive I have tried to put programs on it to help, but nothing can run. When i try it says 'The application has failed to start becuase its side-by-side configuration is incorrect. Please see the application event log for more detail.' and wont run. I could get malwarebytes to run, but it hasn't found anything and this computer obviously has issues. Spybot, adaware, and avast wont run they error. Windows security keeps coming up with 'infiltration' alters, and keeps saying 'do you want to activate your antivirus software now?' and so on. It is a total mess and nothing I have tried seems to help. Any clues on what it is and how to fix it? Time is a factor here. My sister needs her computer for school. Right now it is not connected to the internet, we are keeping it off.

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#2 Sashacat

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Posted 20 February 2010 - 04:55 PM

Hello :thumbsup:

Start here:
For those having trouble running Malwarebytes Anti-Malware
See post by quietman7 (Global Moderator).
Follow instructions by quietman7 for use of Rkill and Malwarebytes':

http://www.bleepingcomputer.com/forums/t/267354/for-those-having-trouble-running-malwarebytes-anti-malware/


How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010

http://www.bleepingcomputer.com/virus-remo...alware-tutorial

Please report back with the results of the Malwarebytes' scan.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 Miyuki

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Posted 20 February 2010 - 05:36 PM

malwarebytes is scanning but isn't finding anything. But is is infected, I know htat much.

#4 Sashacat

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Posted 20 February 2010 - 05:46 PM

Did you use Rkill immediately before beginning the scan with Malwarebytes' Antimalware?

Has the Malwarebytes' scan FINISHED ?

Please reply with the results of the Malwarebytes' scan.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#5 Miyuki

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Posted 20 February 2010 - 05:55 PM

its finished NOW but found nothing. And there isn't an easy way to put anything on it. Its off the net right now to prevent spreading and the flash drive I used to transfer the program to begin with I am scared to use again since I dont want this on my computer

#6 Sashacat

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Posted 20 February 2010 - 08:50 PM

If you do not want to use the USB jump drive on the "clean" computer because it has now been used on the "infected" computer, you can always use a cd to carry things over to the "infected" computer.

You can try doing an online scan by Kapersky:
http://www.kaspersky.com/kos/eng/partner/d...n=1266716030909

and an ESET online scan:
I am copying/pasting instructions for the ESET OnlineScan given to me by etavares (a member of the Malware Response Team):

I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image



Then copy/paste the ESET scan results into your reply.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#7 boopme

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Posted 20 February 2010 - 09:02 PM

Please post the Mbam (MalwareBytes) Scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Miyuki

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Posted 21 February 2010 - 03:57 AM

okay so after lots of work and scarnnign with several programs I got the comptuer ot the point where the popups are gone. I neve rofficially foudn anything, but I want to see if its clean now or not. Here are the lots you asked for originally

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Heather on 02/21/2010 at 2:52:37.


Processes terminated by Rkill or while it was running:


C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Heather\Downloads\rkill.com


Rkill completed on 02/21/2010 at 2:52:49.


alwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6001 Service Pack 1 (Safe Mode)
Internet Explorer 7.0.6001.18000

2/20/2010 4:44:48 PM
mbam-log-2010-02-20 (16-44-48).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 226635
Time elapsed: 43 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I have avast working finally, it started to work after I was able to enable the enternet. Would it be alright ot skip the kaspersky scan since I have avast now? It owuld be a pain to uninstall and reinstall it later ;XD

#9 boopme

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Posted 21 February 2010 - 02:35 PM

Hi, OK skip KAspersky.. please update MBAM and scan. We'll run a couple more to be sure.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Let's also run ATF and SAS... This will need an hour +
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Miyuki

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Posted 21 February 2010 - 10:58 PM

here are the logs for malwarebyes, but I couldn't update the superspyware one. When I tried it said a firewall was blocking it. Now sure which program would be doing that though D8 should I still run it?

The quick scan

Database version: 3772
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/21/2010 6:00:49 PM
mbam-log-2010-02-21 (18-00-49).txt

Scan type: Quick Scan
Objects scanned: 102136
Time elapsed: 9 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Heather\AppData\Local\Temp\bbexox.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\ProgramData\sysReserve.ini (Malware.Trace) -> Quarantined and deleted successfully.


The full scan

Malwarebytes' Anti-Malware 1.44
Database version: 3772
Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/21/2010 7:33:32 PM
mbam-log-2010-02-21 (19-33-32).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 236349
Time elapsed: 1 hour(s), 23 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#11 boopme

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Posted 21 February 2010 - 11:06 PM

Ok, run the version that installed and we'll see if it removes the malware blocking the update.
D8= DIADEM Firewall.. checking ??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Miyuki

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Posted 22 February 2010 - 05:43 AM

Phew, staying up late to get as far on this as I can before my sis needs to go home XD then she will ahve to take it where I left off lol. Anyways, here's the other log you needed

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/22/2010 at 04:35 AM

Application Version : 4.34.1000

Core Rules Database Version : 4604
Trace Rules Database Version: 2416

Scan type : Complete Scan
Total Scan Time : 01:34:49

Memory items scanned : 277
Memory threats detected : 0
Registry items scanned : 5518
Registry threats detected : 0
File items scanned : 119351
File threats detected : 0


didn't find anything though

#13 boopme

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Posted 22 February 2010 - 03:58 PM

Looks clean ,,are you having any problems here.. Redirects,popups etc...?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Miyuki

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Posted 22 February 2010 - 04:41 PM

no there were no popups anymore. I just wanted to give my sis the assurance it was clean =)

#15 boopme

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Posted 22 February 2010 - 05:10 PM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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