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Serious Infection, pop-ups, can't install MBAM or other programs


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9 replies to this topic

#1 nsweeney

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Posted 20 February 2010 - 03:59 PM

Hi all,

I'm running on a windows vista home basic, and today I started getting all kinds of pornographic pop-ups, windows security alerts, and redirection to purchase "antivirus soft" software protection. I've downloaded MBAM and superantispyware but I can't open them because of the alert every five seconds saying a virus is infected. This is way out of my league and the computer is basically unusable right now. Thanks for any and all help!

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#2 Sashacat

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Posted 20 February 2010 - 04:20 PM

Hello :thumbsup:

Start here:
For those having trouble running Malwarebytes Anti-Malware
See post by quietman7 (Global Moderator).
Follow instructions by quietman7 for use of Rkill and Malwarebytes':

http://www.bleepingcomputer.com/forums/t/267354/for-those-having-trouble-running-malwarebytes-anti-malware/


How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010

http://www.bleepingcomputer.com/virus-remo...alware-tutorial

Please report back with the results of the Malwarebytes' scan.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#3 nsweeney

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Posted 21 February 2010 - 12:08 AM

Hi and thanks,

I managed to run rkill and then MBAM successfully...but then I had to reboot the system and windows blocked the "startup program" MBAM, so even when I unblocked it I lost a two-hour scan and logfile and the popups are back. How do I get MBAM on the "white list"?

#4 Sashacat

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Posted 21 February 2010 - 01:09 AM

Hello :thumbsup:
You don't really want/need to have Malwarebytes' to run automatically on boot, or be running all the time.
Malwarebytes' is a program you want to use when you need it, then you close it.
Did the Malwarebytes' scan finish? Are you SURE you lost the log?

Look here:
http://www.bleepingcomputer.com/virus-remo...alware-tutorial
It shows what the Malwarebytes' screen looks like.
Click the Logs tab, see if your log is listed.
If your log is NOT listed, then you will need to run Rkill again, then immediately run Malwarebytes' scan.

Autoruns is a free program that will allow you to choose what you want to run on boot:
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
"shows you what programs are configured to run during system bootup or login, and shows you the entries in the order Windows processes them. These programs include ones in your startup folder, Run, RunOnce, and other Registry keys.
To disable an auto-start entry uncheck its check box." (copied/pasted from technet.microsoft.com's website)
You can put a checkmark IN the box to enable an item at startup.

Please reply with the results of the Malwarebytes' scan (copy/paste the contents of the log into your next reply.)
If we don't change the direction we are going,
We are likely to end up where we are headed.

#5 nsweeney

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Posted 21 February 2010 - 10:14 AM

Well I was able to retrieve the log. But for an MBAM scan to work doesn't the program need to be able to open with a reboot? It doesn't normally open or even run in the background, so I think it has to open on the reboot to finish getting rid of the virus...which is why last night after it failed to open upon reboot the virus was back. The only reason I can use the computer is because I ran rkill again so I can at least open programs and such.

I can try running it again today, but I think the same thing will happen. Should I try autoruns?

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 6.0.6000
Internet Explorer 7.0.6000.16982

2/20/2010 11:58:17 PM
mbam-log-2010-02-20 (23-58-17).txt

Scan type: Full Scan (C:\|)
Objects scanned: 278739
Time elapsed: 1 hour(s), 31 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\MarjorieKaplan\AppData\Local\Temp\~TMF1D7.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\MarjorieKaplan\AppData\Local\Temp\JBKJ.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Users\MarjorieKaplan\AppData\Local\Temp\c.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

Again, thanks for your time & patience

EDIT

I ran another scan this morning to make sure it was really rkill working and the computer hadn't been cleaned by MBAM...the scan came up clean so I rebooted the computer and lo and behold the virus is back full force, even worse than before. I seem to have AntiVirus Soft installed on my computer now and the popups are constant and won't let me run even rkill.

EDIT #2
Managed to run rkill by disconnecting from the internet. At least the popups are frozen for the moment.

Edited by nsweeney, 21 February 2010 - 03:31 PM.


#6 Sashacat

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Posted 22 February 2010 - 12:02 AM

Thank you for the Malwarebytes' log.
Vundo is listed in your log, and you mention the Antivirus Soft infection as well.
I just had the aggravating and time-consuming experience of fixing a Vundo infection.
I had to have the help of the Malware Response Team because there are certain parts of the process that I am not
experienced in, and I want to make sure you get the BEST help possible.

The parts of the process that I am comfortable in advising you to do are:
  • Rkill (to terminate active malware processes allowing you to use other removal tools)
  • Malwarebytes' scan
  • SUPERAntiSpyware scan
  • ESET online scan
The remaining parts of the process (to fix mine) were done under the supervision of the Malware Response Team,
and for you to get the CORRECT answers, I am going to ask a member of the Malware Response Team to take a look
at your thread and help you.

Don't make any changes to your computer, and wait for a member of the Malware Response Team to respond to your thread.

Please be patient, because they have lots of people to help.
If we don't change the direction we are going,
We are likely to end up where we are headed.

#7 Sashacat

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Posted 22 February 2010 - 07:36 PM

Hello :thumbsup:

Got a reply back from the Malware Response Team with these instructions for you.

"refer her to follow these instructions and post in the Malware referral forum. It will be a couple of days before her log gets picked up by the team at most.

So, please have her post in this forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

following these instructions (to get DDS and GMER logs and also backup, etc.)
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
" (EDIT: fixed the link)

I'm advised that the Antivirus Soft infection is pretty nasty, so it's best that you get over there and post.

Do be patient, you won't be ignored there, and the help you will get there is the best there is. Bleepingcomputer.com has a rule about that forum, "
Only members of the Malware Response Team or Moderators are allowed to help people with logs"

When you post your new topic over there, you might want to include a link to THIS topic, so they will have all the background information, and what you have done so far.

Warm Regards,
Sashacat :flowers:

Edited by Sashacat, 23 February 2010 - 12:34 AM.

If we don't change the direction we are going,
We are likely to end up where we are headed.

#8 nsweeney

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Posted 22 February 2010 - 11:36 PM

Thanks so much for all your help, I'll be sure to do that, but it appears that the second link doesn't work :thumbsup:

#9 Sashacat

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Posted 23 February 2010 - 12:32 AM

ooops.
you're right. the 2nd link "404's".

My apologies on that, and sorry for delaying your getting over to that forum.
The "L" at the end of the link ".html" didn't become part of the link. (my fault).

Here's the correct link to get you there:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Do follow the instructions to do backup, Gmer and DDS.

Thanks :thumbsup:
If we don't change the direction we are going,
We are likely to end up where we are headed.

#10 Orange Blossom

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Posted 25 February 2010 - 05:24 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/298367/virtumone-av-softwarewhat-dont-i-have/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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