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0x0000007e and 0x0000007b Errors after SP3


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13 replies to this topic

#1 pazcorps

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Posted 20 February 2010 - 02:53 PM

Good Afternoon from Texas,

A few weeks ago I updated with the SP3 and came back to work in the morning to be greeted with a BSOD with the 0x0000007E stop code.
I have been busy at work and haven't had much time to mess with it.

I ran the diagnostics and everything has passed.

I tried the typical fix which is booting directly off of an XP cd. When I boot from the CD there are no options and after checking hardware drivers it tries to boot again and I receive a different BSOD stop of 0x0000007B.

I already called Microsoft and they basically told me that they can't help me and will follow up in 3 days...helpful eh?

I should also mention that I am not very skilled with computers, so if I get any responses/help please use basic language!

Any help would be greatly appreciated!

-Mike

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#2 Budapest

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Posted 20 February 2010 - 04:29 PM

Can you actually boot into Windows at all?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 cryptodan

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Posted 20 February 2010 - 05:11 PM

My wife kept getting this on her computer until I updated the BIOS and the USB Drivers.

#4 pazcorps

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Posted 21 February 2010 - 11:36 AM

Budapest,

I can't boot into windows AT ALL, it is awful and even though I've reads tons of stuff and called microsoft I have no ideas.

Cryptodan-where would I find these updates? Were you able to open up windows at all?

Thanks

#5 hamluis

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Posted 21 February 2010 - 11:40 AM

System manufacturer and model?

Louis

#6 pazcorps

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Posted 21 February 2010 - 12:12 PM

It is a Dell Vostro 220S running XP professional.

#7 hamluis

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Posted 21 February 2010 - 01:11 PM

Before attempting the update...did you read http://support.dell.com/support/topics/glo...&doclang=en

Dell FAQ re SP3

Louis

#8 pazcorps

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Posted 21 February 2010 - 01:27 PM

Louis,

I think it may be a bit late for that. I can't get past the BSOD nor will the machine boot properly off of an XP cd.

Any other ideas?

#9 cryptodan

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Posted 21 February 2010 - 03:20 PM

You would get the updates from Dell, as your system is Dell. It would also be of good information to make sure all your programs and drivers are updated before upgrading to service packs.

#10 pazcorps

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Posted 21 February 2010 - 03:48 PM

How can you install the updates without being able to access windows at all?

We have a few other machines of the same make and model that installed the sp3 with no problems.

#11 Budapest

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Posted 21 February 2010 - 04:16 PM

How are you trying to boot off the CD?

Normally with Dell computers you need to hit F12 at the splash screen to enter the boot menu where you can select to boot from a CD.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 hamluis

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Posted 21 February 2010 - 06:06 PM

My inquiry...was to help enable those who are trying to help...to determine just what the problem is.

The fact that you have STOP errors...is not very revealing, since many things cause such. If the issue can pinned to something you failed to do prior to installing SP3...then it can be overcome and you'll know how to avoid such mistakes in the future.

Louis

#13 pazcorps

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Posted 22 February 2010 - 10:51 AM

I have pressed F12 and was talked through by Microsoft customer service through the boot menu.

Some kind of command prompt is supposed to pop up but it doesnt...it just tries to automatically start windows and the 7D error pops up.

I find it peculiar that this happened because all of the identical computers updated just fine without any sort of BIOS or driver updates.

I'm going to try to contact Dell today for assistant with the error and see if they can help me out at all.

Any additional insight would be much appreciated.

#14 Budapest

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Posted 22 February 2010 - 04:31 PM

You might want to try changing the boot sequence as described in the manual here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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