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Security Essentials 2010 Help.


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#1 Foneman38

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Posted 20 February 2010 - 02:16 PM

I have been tryin to clean up a friend's machine that got infected with Security Essentials 2010. After running SuperAntiSpyware, MalwareBytes, Avira Antivirus most issues appear to be resolved. I still get occasional Browser redirects (Appears to be completely random), but usually the browser work like it should. Windows SP3 install fails with message - "The file c:\windows\system32\services.exe is in use by another application". Please help, if possible. I can post HJT logs if needed.

Edited by Orange Blossom, 20 February 2010 - 04:21 PM.
Move to AII. ~ OB


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#2 boopme

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Posted 20 February 2010 - 10:40 PM

Hi, please run thru the guide here and see if things are better.

Remove Security Essentials 2010 (Uninstall Guide)

Post the scan log when done..

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Foneman38

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Posted 22 February 2010 - 08:47 PM

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-22 20:45:54
Windows 5.1.2600 Service Pack 2
Running: o2yx548l.exe; Driver: C:\DOCUME~1\Ellis\LOCALS~1\Temp\kxniipoc.sys


---- System - GMER 1.0.15 ----

SSDT F18EF9A6 ZwCreateKey
SSDT F18EF99C ZwCreateThread
SSDT F18EF9AB ZwDeleteKey
SSDT F18EF9B5 ZwDeleteValueKey
SSDT F18EF9BA ZwLoadKey
SSDT F18EF988 ZwOpenProcess
SSDT F18EF98D ZwOpenThread
SSDT F18EF9C4 ZwReplaceKey
SSDT F18EF9BF ZwRestoreKey
SSDT F18EF9B0 ZwSetValueKey
SSDT F18EF997 ZwTerminateProcess

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\wuauclt.exe[216] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00B9000A
.text C:\WINDOWS\system32\wuauclt.exe[216] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00BA000A
.text C:\WINDOWS\system32\wuauclt.exe[216] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00B8000C
.text C:\WINDOWS\explorer.exe[1344] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00C6000A
.text C:\WINDOWS\explorer.exe[1344] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00CC000A
.text C:\WINDOWS\explorer.exe[1344] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00C5000C
.text C:\WINDOWS\System32\svchost.exe[1404] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 007C000A
.text C:\WINDOWS\System32\svchost.exe[1404] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 007D000A
.text C:\WINDOWS\System32\svchost.exe[1404] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 007B000C
.text C:\WINDOWS\System32\svchost.exe[1404] ole32.dll!CoCreateInstance 774FFAC3 5 Bytes JMP 0291000A
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00B3000A
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00E5000A
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00B2000C
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!CreateWindowExW 7E41FC25 5 Bytes JMP 3E2ED964 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!DialogBoxParamW 7E42555F 5 Bytes JMP 3E2156E9 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!DialogBoxIndirectParamW 7E432032 5 Bytes JMP 3E3E43AF C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!MessageBoxIndirectA 7E43A04A 5 Bytes JMP 3E3E42E1 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!DialogBoxParamA 7E43B10C 5 Bytes JMP 3E3E434C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!MessageBoxExW 7E4505D8 5 Bytes JMP 3E3E41B2 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!MessageBoxExA 7E4505FC 5 Bytes JMP 3E3E4214 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!DialogBoxIndirectParamA 7E456B50 5 Bytes JMP 3E3E4412 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] USER32.dll!MessageBoxIndirectW 7E4662AB 5 Bytes JMP 3E3E4276 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3568] ole32.dll!OleLoadFromStream 7752A257 5 Bytes JMP 3E3E4717 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\Internet Explorer\iexplore.exe[3568] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [451F1ACB] C:\Program Files\Internet Explorer\xpshims.dll (Internet Explorer Compatibility Shims for XP/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

Device \Driver\Cdrom \Device\CdRom0 OsaFsLoc.sys (Filesystem Lock driver/OSA Technologies)

AttachedDevice \FileSystem\Fastfat \Fat OsaFsLoc.sys (Filesystem Lock driver/OSA Technologies)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device -> \Driver\atapi \Device\Harddisk0\DR0 86EC6A9A
---- Processes - GMER 1.0.15 ----

Library C:\WINDOWS\ukusetube.dll (*** hidden *** ) @ C:\WINDOWS\eHome\ehmsas.exe [756] 0x00D00000

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL@
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL@Installed 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI@
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI@Installed 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI@NoChange 1
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS@
Reg HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS@Installed 1

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----

#4 boopme

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Posted 22 February 2010 - 11:37 PM

Hi, we have an infection here that we need to move you to clean.


You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help . Then go here Virus, Trojan, Spyware, and Malware Removal Logs ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.

Edited by boopme, 23 February 2010 - 05:12 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Foneman38

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Posted 23 February 2010 - 05:07 PM

Thanks for your assistance.
I posted a new topic here: Security Essentials 2010

Edited by Foneman38, 23 February 2010 - 05:07 PM.


#6 boopme

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Posted 23 February 2010 - 05:13 PM

That post looks good.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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