Posted 20 February 2010 - 11:51 AM
My husband was downloading music, turned his back on the computer and when he turned back we had the blue screen telling us we had netsky worm. I tried to turn off system restore but that is gone and I get an error message. I went into safe mode and ran the fxnetsky.exe. After it finished it said there was no infection. I went back to my regular screen and it keeps giving me error message popups saying I'm infected, Critical Warning. It's wanting me to buy Security Esssentials 2010 and has created a desktop icon for SE 2010. I still have no system restore and am still getting error messages constantly telling me of the infection. What do I need to do? We have a dell desktop and use windows xp.
I posted on another board trying to get help and they asked me to download OTL and run it then post logs...... did that....then they asked me to run a custom scan fix with OTL using commands they gave me.....did that but I was unable to post the log from that because it did not create one. Then they asked me to run combo fix, but to turn off my antivirus first. That's where I'm stuck .... I can turn off the real time, but am unable to turn off the protection against virus and spyware. I asked them if I could proceed with the combo fix....that was yesterday I can't get a response, and have asked again for help. I would really like to rid my computer of the virus. What do I do?