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Driver Issue - Slow Loading - XP Pro


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31 replies to this topic

#1 Explicit1

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Posted 20 February 2010 - 09:29 AM

I have a laptop that will load perfectly in safe mode with networking but will takes minutes to load on normal startup? I have already used msconfig and removed many services on startup to make faster but the problem appears to be driver related since it will boot fast in safe mode. Is windows using the same driver to load the WIFI utility during safe mode or is a generic driver? All drivers are updated including the wifi 5100agn from Intel.

Machine has no malware and no viruses.

Thanks in advance...

This slow start up is driving me crazy...

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#2 cryptodan

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Posted 20 February 2010 - 01:56 PM

What are the specs of the computer?

#3 Broni

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Posted 20 February 2010 - 03:32 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

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#4 Explicit1

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Posted 20 February 2010 - 09:11 PM

Thanks for the replies...

Here is the machine specs...

Studio 1537, Intel Core 2 Duo P8600, 2.4GHz, 1066Mhz, 3M L2 Cache
4GB, DDR2, 800MHz 2 Dimm
256MB ATI Mobility Radeon HD 3450
320GB 7200RPM Hard Drive with Free Fall Sensor, Seagate Casey
Intel WiFi Link 5100 802.11AGNHalf Mini Card
Integrated 2.0M Pixel Webcam

I am running XP Pro SP3

#5 Explicit1

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Posted 20 February 2010 - 09:16 PM

Here is the attached file from autoruns....

FYI.. I have ran Combofix in the past and Malwarebytes and still cannot improve...

Another topic is that Dell does not support XP with this laptop. I had to find all the drivers on my own instead of using the factory installed vista. I have had the laptop for around 9 months and has ran flawless until this hanging on boot up.

Thanks again...

Attached Files



#6 Broni

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Posted 20 February 2010 - 09:29 PM

Autoruns log looks fine.

Try this...

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#7 cryptodan

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Posted 20 February 2010 - 10:02 PM

IS your wifi enabled at start? Like when you turn the computer on?

#8 Explicit1

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Posted 20 February 2010 - 10:06 PM

I can not beleive it!

After 2-3 months of delaing with this Broni has fixed within minutes....

THANKS!

I do not see my antivirus in the system tray but will load. Not sure why the conflict or where but now it loads to internet within seconds like before..


Special Thanks

I guess one by one I can add back services to see what was the problem?

#9 cryptodan

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Posted 20 February 2010 - 10:07 PM

I can not beleive it!

After 2-3 months of delaing with this Broni has fixed within minutes....

THANKS!

I do not see my antivirus in the system tray but will load. Not sure why the conflict or where but now it loads to internet within seconds like before..


Special Thanks



Your av probably got disabled in services, since it was not a MS Service.

#10 Broni

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Posted 20 February 2010 - 10:07 PM

I do not see my antivirus in the system tray but will load.

Do nothing and wait for my next reply, please.

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#11 Explicit1

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Posted 20 February 2010 - 10:09 PM

okay..

Looks like I cannot load antivirus in system tray...

I will wait for your input..

#12 cryptodan

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Posted 20 February 2010 - 10:11 PM

okay..

Looks like I cannot load antivirus in system tray...

I will wait for your input..



Check your services its probably disabled.

The below is your anti-virus:

+ "NAVAP" "AutoProtect" "Symantec Corporation" "c:\program files\symantec_client_security\symantec antivirus\navap.sys"
+ "NAVAPEL" "NAVAPEL" "Symantec Corporation" "c:\program files\symantec_client_security\symantec antivirus\navapel.sys"
+ "NAVENG" "AV Engine" "Symantec Corporation" "c:\program files\common files\symantec shared\virusdefs\20100219.002\naveng.sys"
+ "NAVEX15" "AV Engine" "Symantec Corporation" "c:\program files\common files\symantec shared\virusdefs\20100219.002\navex15.sys"

They are listed as Services.

Edited by cryptodan, 20 February 2010 - 10:13 PM.


#13 Broni

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Posted 20 February 2010 - 10:12 PM

What we just did was a test. You don't want to run your computer with all those things disabled, since you need some of them, namely some AV program.
What we found out is the fact, that some non-Microsoft startup, or service was causing problem.
Now, we need to find out, which one.

My first suspect would be Norton, which is known for causing these kind of problems.

Go back to "msconfig" and re-enable all startups and services, you disabled before.
Restart computer.

Uninstall Norton, using Norton Removal Tool: http://service1.symantec.com/Support/tsgen...005033108162039
Turn Windows firewall on.

Restart computer.
How are we doing?

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#14 Explicit1

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Posted 20 February 2010 - 10:12 PM

I understand that cryptodan but out of respect for broni who has helped me with an onging issue I will wait for his/her reply. I know the service has been disabled. I thank you also for your reply.

#15 Broni

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Posted 20 February 2010 - 10:14 PM

Check your services its probably disabled.

Dan, please. Norton was disabled for a reason. Let me finish, what I'm doing. If it won't do any good, please feel free to provide another advice.

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