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Vista stops working when I try to browse files in My Computer


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28 replies to this topic

#1 Shanty

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Posted 19 February 2010 - 08:53 PM

Hi. So, recently I was having problems with browsing through folders in My Computer, as well as browsing to attach files in programs such as Skype or different email clients. Whatever program I was in would freeze, and crash. Windows Explorer would do the same. However, I posted a HijackThis log in the proper forum, and did a whole bunch of scans and updates, and my system turned up clean for any viruses or malware. I updated my Vista to the Service Pack 2, and that seemed to fix my attaching files in programs problem, but I still am unable to browse my files by going to Start > My Computer. I was wondering what might have caused this problem, and what I might be able to do to fix it.

Here is a link to my previous thread where I was directed to come here:
http://www.bleepingcomputer.com/forums/t/287364/infected-with-something-not-quite-sure/

If anyone could help, you would be awesome. This has been happening for at least two months, and I don't really recall if I made any major changes that might have caused this, but I doubt it. If I need to clarify anything, just tell me.

Thanks!

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#2 PCsetup

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Posted 19 February 2010 - 09:08 PM

I had this exact same problem with my fathers computer. It took a bit of research but i have a solution you could try that should work.

Go to Control Panel> System> Advanced System Settings>Performance>Settings>Data Execution Prevention>Check off "Turn on DEP for essential Windows programs and services only">Apply>Okay>Exit

That fixed my problem post back and tell me if it worked.

Thanks!

Edited by PCsetup, 19 February 2010 - 09:09 PM.


#3 Shanty

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Posted 19 February 2010 - 09:13 PM

I don't mean to sound rude, but I think I would rather not take advice from someone's first post, and just created their account. While I'm sure you're a very nice person, I don't want to take that risk. If anyone can corroborate his advice, preferably with a bit more experience, that would be awesome.

Edited by Shanty, 19 February 2010 - 09:14 PM.


#4 PCsetup

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Posted 19 February 2010 - 09:19 PM

someone will take a look and reply to you whether its safe to trust it kk?

Edited by PCsetup, 19 February 2010 - 09:46 PM.


#5 cryptodan

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Posted 20 February 2010 - 12:39 AM

What happened 2 months ago to your computer? Can you post system specs?

#6 Broni

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Posted 20 February 2010 - 02:11 AM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#7 cryptodan

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Posted 20 February 2010 - 07:44 AM

I noticed in your log files your drives do not have that much free space, and what happens if you disconnect the Fat32 drive? You may just have to start removing items and deleting files till you have enough space.

#8 Shanty

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Posted 21 February 2010 - 08:14 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.



I did this, but when I hit run, I got a box saying there was a path/file access error and it shut down. Any other ideas?

#9 Shanty

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Posted 21 February 2010 - 08:19 PM

What happened 2 months ago to your computer? Can you post system specs?

Two months ago I took a short vacation, during which nobody had access to my computer. Upon my return, this problem started happening. I just haven't had time to do anything about it since then, but now it's becoming a real bother.

I noticed in your log files your drives do not have that much free space, and what happens if you disconnect the Fat32 drive? You may just have to start removing items and deleting files till you have enough space.

I don't know what the Fat23 drive is, I'm sorry. I don't have a lot of space because I have my entire collection of movies ripped to my computer, as well as all my vinyl and CD rips. Lots of music and movies. Not having a lot of free space wouldn't cause me to not be able to browse files, would it?

#10 Broni

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Posted 21 February 2010 - 08:40 PM

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy (with Vista, most likely, you won't need it).

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#11 Shanty

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Posted 21 February 2010 - 09:58 PM

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy (with Vista, most likely, you won't need it).

Before I do this I'd like to know what it does, and why I would need my Windows CDs. If you're referring to the registration CDs, I don't actually know where they are.

#12 Broni

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Posted 21 February 2010 - 10:42 PM

The above checks if your system (Windows) files are OK.
Since you have Vista, most likely, you won't need any disks.

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#13 Shanty

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Posted 22 February 2010 - 04:57 PM

I did that, but nothing happened.

#14 Broni

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Posted 22 February 2010 - 09:44 PM

You won't see any info displayed. Are you having same issues after running "sfc"?
Do you have, or can you borrow Vista DVD?

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#15 Shanty

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Posted 23 February 2010 - 02:38 PM

When I run 'sfc', a small black box appears for a split second and then disappears. I can't tell what it says in that time.

Also no, I have none of the Vista CDs or DvDs. I don't know anyone who might, either.




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