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Browsers Hijacked Firefox & IE Situation Getting Critical


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2 replies to this topic

#1 NHGuy

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Posted 19 February 2010 - 02:20 PM

Hi,

Did I do something incorrectly? My detailed post earlier today seems to have been passed by without help. If I did could someone direct me to the "correct" method of getting help? Thanks

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#2 Orange Blossom

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Posted 19 February 2010 - 11:22 PM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 200 unanswered topics, the oldest dated Feb. 16, 2010 at 2:07 pm Eastern Standard time in the U.S.A. Your HiJack This topic is dated Feb. 19, 2010 at 11:19 a.m. using the same time zone.

Our volunteer HJT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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#3 NHGuy

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Posted 20 February 2010 - 09:03 AM

Hi Orange Blossom,

Thanks for your reply. As I said, things here are getting worst.

I'll wait for help.

Thanks again





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