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Need help with Personal Security removal


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#1 sherrio

sherrio

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Posted 18 February 2010 - 05:24 PM

My mom's Acer laptop running Vists is infected with Personal Security. I dl and copied onto a CD rkill and malwarebytes in case we couldn't dl them from hers which we couldn't. It would not let us run any of those. The fake pop ups are abundant. Started it back up in safe mode, ran rkill which found nothing. Then ran malwarebytes and it found 53 infections and removed them. Started back up in normal mode to rescan. Personal Security is still there and it won't let us run malwarebytes or hardly do anything. Would please like to know what to do next. Thanks

Edited by Orange Blossom, 18 February 2010 - 09:09 PM.
Move to AII. ~ OB


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#2 Sashacat

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Posted 20 February 2010 - 05:43 PM

Hello :thumbsup: I know you said you already did RKill and Malwarebytes'....


Remove Personal Security (Uninstall Guide)
Posted by Grinler on December 1, 2009

http://www.bleepingcomputer.com/virus-remo...rsonal-security

Please reply back with Malwarebytes' results.
If we don't change the direction we are going,
We are likely to end up where we are headed.




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