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Please Help


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#1 islandhiker2000

islandhiker2000

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Posted 18 February 2010 - 09:30 AM

Last night I was surfing the web on my home vista computer and started getting pop ups claiming my computer was infected.

Pop ups:

Computer is infected by spyware-34serious threats have been found while scan files and registry. It is recommended that you disinfect your computer and activate real time secure protection against future intrusions.

Pop Up:
Security Warning.
Application cannot be executed.
The file: control.exe is infected.
Do you want to activate your antivirus software now.

Pop Up:
Antivirus software alert
Your computer is being attacked by an internet virus. It could be a password-stealing attack
A Trojen-dropperor similar.

Details: Attack from 161.102.63.67
Port: 59332
Attack Port: 11126
Threat: win32/nuqui.e

I keep getting a porn site appearing and a Viagra add pop up.

I have tried clicking on internet explorer to try and get a support site but I canít even connect to the site, I keep getting these pop up warnings.

I have Norton ativirus software and Avast software installed and they did not detect anything. I have even done a full system scan with both and shows nothing detected.

I was on my computer from 5:00pm to 11:30pm and Iím so frustrated that I cannot fix it or even access my windows help and maintenance page because I cannot access anything till I clear this up.

Any suggestions on how I can remove this ? It is a brand new machine and Iím beside myself and donít know what to do.
I called Norton and they said that I would have to manually remove it and they wanted $100.00 to walk me through it. I donít have that much money to spare and if I did I could not understand a work the guy was saying he was of different language.

Please help if you can.
Thanks.

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

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Posted 18 February 2010 - 11:24 AM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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