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BSOD problem in Vista while using CONVERTXTODVD


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8 replies to this topic

#1 highly_frustrated

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Posted 18 February 2010 - 06:20 AM

Forgive me all if this isnt the appropriate portion of the forum for this type of help question as I am a noob to the site.

I have been having this lingering issue with my convertxtodvd program. I continuously get the BSOD screen, followed by a restart then a reboot with the minidump file (which I cant debug in order to read) when it reboots.

It only does it when I am using the convertxtodvd program. Thus far the measures I have taken in order to improve the situation (in my head at least)

1. Uninstalled Convertxtodvd with the VSO removal tool and reinstalled it
2. defragmented my computer
3. ran a malware removal program just to check
4. I Have brand new norton antivirus (in case a virus is to blame)
5. googled the problem signature endlessly.

So far I have read several "what ifs" that I dont know if it applies to my particular situation. So I was hoping to be able to post a log or something on here and one of you fine gentlemen (or gentlewomen) could help me out

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600019A875
BCP3: FFFFFA600BC14180
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021710-05.dmp
C:\Users\jsmooth\AppData\Local\Temp\WER-67829-0.sysdata.xml
C:\Users\jsmooth\AppData\Local\Temp\WER40B7.tmp.version.txt

Im not sure if that is the right portion to copy and paste. If it isnt please let me know so I can get the right string of text in here so I can get this problem resolved. I will check back periodically for any responses. Please and Thank you in advance.

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#2 Broni

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Posted 18 February 2010 - 11:20 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

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Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

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#3 highly_frustrated

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Posted 20 February 2010 - 11:57 AM

I have completed and attached the bluescreen notepad file. Also I attempted to install the temperature program but to no avail the installation failed. Any additional help would be greatly appreciated. Thanks in advance.

Attached Files


Edited by highly_frustrated, 20 February 2010 - 11:58 AM.


#4 cryptodan

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Posted 20 February 2010 - 12:07 PM

Your issue seem to stem from memory related issues. What programs do you have installed and running while running this program?

#5 Broni

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Posted 20 February 2010 - 12:17 PM

I attempted to install the temperature program but to no avail the installation failed

What exactly happened?

Any video converting/burning program creates a lot of heat, so since it happens only while using ConvertXtoDvd, it may be your issue.
We need to see those temperatures though.

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#6 highly_frustrated

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Posted 20 February 2010 - 10:30 PM

It only happens during this program. My worry is the fact that I have ran this program on 4 other computers and it is currently on my laptop and it has ran flawlessly.

#7 highly_frustrated

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Posted 20 February 2010 - 10:34 PM

I attempted to install the temperature program but to no avail the installation failed

What exactly happened?

Any video converting/burning program creates a lot of heat, so since it happens only while using ConvertXtoDvd, it may be your issue.
We need to see those temperatures though.




Ok I finally was able to install it and I did a print screen of the results. Forgive me if this isnt the correct way of going about this.

Attached Files



#8 cryptodan

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Posted 20 February 2010 - 10:38 PM

Your temps are fine, how about when trying to run your program?

#9 Broni

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Posted 20 February 2010 - 11:52 PM

Those temperatures are unclear, as it sometimes happen with SpeedFan.
Was the reading taken while using ConvertXtoDvd?

Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.com:8081/everestultimate460.exe
Enter following registration code (Help>Enter product key) to make it fully functional:
RHGJE-54X47-HML9C-V498I-UUMVI
(it's all legal, the above version has been recently offered as a free download)
Expand Computer folder.
Click on Sensor.
Post all info from there.

Take two readings, one while the computer idle and another one while using ConvertXtoDvd.

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