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HELP! Cannot Remove Security Essentials 2010 using Malwarebytes Removal Guide


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10 replies to this topic

#1 thegerm

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Posted 18 February 2010 - 03:39 AM

I have attempted to remove the b.s. program using Malwarebytes guide without luck. I cannot run any internet windows with the virus in place and cannot update Malwarebytes without getting a 732 error.
You guys have helped me before and you kick a$$.
I appreciate any help you can give!
Thanks

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#2 thegerm

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Posted 18 February 2010 - 03:57 AM

I'm sure I've probably posted this in the wrong place.

Sorry

#3 Elise

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Posted 18 February 2010 - 06:24 AM

No problem smile.gif

As no logs have been posted, I am shifting this topic from the specialized Malware Removal forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.

regards, Elise


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#4 thegerm

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Posted 18 February 2010 - 12:56 PM

QUOTE(elise025 @ Feb 18 2010, 06:24 AM) View Post
No problem smile.gif

As no logs have been posted, I am shifting this topic from the specialized Malware Removal forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

Please describe the issues you are experiencing with your computer.


The virus has hijacked normal windows operation, it displays a couple of icons on the taskbar, I have no internet access any longer. I cannot open the task manager all it does is give me an error. I followed the instructions on this site for removal of the program using Malwarebytes. It deleted a total of 14 problems of which Secutrity Essentials 2010 appered to be in the group. After a reboot the computer restarted with the same program installed. It starts a fake virus scanning program and constantly tells me I have virus' via task bar warning bubbles.

Thank you for moving the thread Elise


Edited by thegerm, 18 February 2010 - 12:58 PM.


#5 Elise

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Posted 18 February 2010 - 01:11 PM

QUOTE
Thank you for moving the thread Elise
I am afraid I am gonna move it back now laugh.gif

In order to start to work on a fix we will need some advanced tools.

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards, Elise


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#6 thegerm

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Posted 18 February 2010 - 02:17 PM

I have put the necessary files on a memory card and will post the results as soon as I am back home.

Thanks again.

#7 Elise

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Posted 18 February 2010 - 03:06 PM

Okay smile.gif

regards, Elise


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#8 thegerm

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Posted 20 February 2010 - 01:39 PM

I decided before I tried anything else I would do a system restore to the week before the virus. It worked. Anything I should worry about now? I scanned using AVG which found the unactive files in the system restore files and I deleted them.

Thanks!

#9 Elise

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Posted 20 February 2010 - 01:42 PM

Okay, let me know if I can close this.

regards, Elise


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#10 thegerm

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Posted 20 February 2010 - 04:43 PM

I should think so, doesn't appear to be affecting my computer any more.

Thanks for your help. Sometimes I forget that I have the system restore option turned on. thumbup2.gif



#11 Elise

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Posted 20 February 2010 - 05:01 PM

Since the issue seems to be resolved, this topic will now be closed.

regards, Elise


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