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Had and thought I cleared Internet Security 2010

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#1 pamelamt


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Posted 17 February 2010 - 09:49 PM

My husband thought he was being helpful last week when he clicked on a 'security update' for Internet Security 2010. I have since then ran rkill and Malwarebytes according to the removal guide that's posted on your site and cleared everything out, or so I thought I did until I rebooted my computer later that day.

I'm still having problems with my Webroot Spy Sweeper 'blocking access' to sites when we aren't online. My computer is still running a bit abnormally, slow, freezing up, not letting us online, etc., but I am just not sure what else to try. I've ran my virusscan, malwarebytes, spy sweeper, all saying they found nothing or just cleared some cookies.

What am I missing?

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#2 pamelamt

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Posted 18 February 2010 - 03:01 PM

I downloaded SuperAnti Spyware last night and ran it. Keeping fingers crossed that the malware it found and deleted are gone. Seemed to be running better after restart this morning.

Edited by Orange Blossom, 18 February 2010 - 05:07 PM.
Move to AII. ~ OB

#3 quietman7


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Posted 18 February 2010 - 05:25 PM

Try doing an online scan to see if you find anything else that the other scans may have missed.

Please perform a scan with Kaspersky Online Virus Scanner.
-- Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.
-- This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.[/i]
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator) from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press the Posted Image... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the Posted Image... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the Posted Image... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Mail databases
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste (Ctrl+C) the saved scan results from that file in your next reply.
-- Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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