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Possible MBR Rootkit Infection? GMER won't run, crashes XP


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3 replies to this topic

#1 SVViking

SVViking

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  • Local time:11:28 AM

Posted 17 February 2010 - 08:33 PM

Google Search results are getting hijacked to pages such as searchfindsite.com

Attempted to follow the directions in the "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help" but had problems when running GMER. Ran DDS fine. GMER stopped running and no log file could be saved. Had to HARD reboot system. Attempted to rerun GMER, but same thing happened.

Running Kaspersky 7.0
Running Malwarebytes Anti-Malware

Both above programs detected various trojans and worms which were removed/disinfected. I re-ran full scans and both Kaspersky and Malwarebytes say system is clean. But hijacking is still happening.

DDS.txt below:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Tom at 15:41:18.31 on Wed 02/17/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2213 [GMT -8:00]

AV: Kaspersky Anti-Virus *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkManager.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkUI.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\TpShocks.exe
C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe
C:\PROGRA~1\THINKV~1\AMSG\amsg.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\StartupMonitor.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Tom\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: &Google Notebook: {ccccccd3-666f-4f81-8b69-745de9f6d897} - c:\program files\google\google notebook\gnotes1.0.2.19--810084339.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: CPwmIEBrowserHelper Object: {f040e541-a427-4cf7-85d8-75e3e0f476c5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
TB: Google Notebook: {ccccccdb-4ddb-4703-95d4-dd2c526397bf} - c:\program files\google\google notebook\gnotes1.0.2.19--810084339.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: Google Notebook: {ccccccdb-4ddb-4703-95d4-dd2c526397bf} - c:\program files\google\google notebook\gnotes1.0.2.19--810084339.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
mRun: [BLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [EZEJMNAP] c:\progra~1\thinkpad\utilit~1\EzEjMnAp.Exe
mRun: [TPKMAPHELPER] c:\program files\thinkpad\utilities\TpKmapAp.exe -helper
mRun: [TpShocks] TpShocks.exe
mRun: [TPHOTKEY] c:\progra~1\lenovo\pkgmgr\hotkey\TPHKMGR.exe
mRun: [TP4EX] tp4ex.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [LPManager] c:\progra~1\thinkv~1\prdctr\LPMGR.exe
mRun: [AMSG] c:\progra~1\thinkv~1\amsg\amsg.exe
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [AwaySch] c:\program files\lenovo\awaytask\AwaySch.EXE
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"
mRun: [PDService.exe] "c:\program files\lenovo\safeguard privatedisk\pdservice.exe"
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Run StartupMonitor] StartupMonitor.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky anti-virus 7.0\avp.exe"
mRun: [WMC_AutoUpdate]
mRun: [WD Drive Manager] c:\program files\western digital\wd drive manager\WDBtnMgrUI.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
StartupFolder: c:\docume~1\tom\startm~1\programs\startup\checkf~1.lnk - c:\program files\jts\WiseUpdt.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: Note this (Google Notebook)
IE: Note this item (Google Notebook)
IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll
IE: {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - {85E0B171-04FA-11D1-B7DA-00A0C90348D6} - c:\program files\kaspersky lab\kaspersky anti-virus 7.0\SCIEPlgn.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: intuit.com
Trusted Zone: intuit.com\ttlc
Trusted Zone: msn.com
Trusted Zone: turbotax.com
Trusted Zone: wsj.com\online
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} - hxxp://download.microsoft.com/download/7/1/D/71D9F11F-0C02-4707-9D60-D56EA8951020/pmupd806.exe
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1181096543265
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {91691CF3-531C-4F6D-96EE-80FC0B4771CA} - hxxp://aiqsystems.com/chartsplus/chartsplus.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} - hxxp://download.microsoft.com/download/7/E/6/7E6A8567-DFE4-4624-87C3-163549BE2704/clearadj.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll
Notify: klogon - c:\windows\system32\klogon.dll
Notify: tpfnf2 - notifyf2.dll
Notify: tphotkey - tphklock.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli wrtfsv32.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\tom\applic~1\mozilla\firefox\profiles\h4alxhif.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - yahoo.com
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - component: c:\documents and settings\tom\application data\mozilla\firefox\profiles\h4alxhif.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\documents and settings\tom\application data\mozilla\firefox\profiles\h4alxhif.default\extensions\speedtest@gotomyhelp.com\components\NetDiag.dll
FF - plugin: c:\documents and settings\tom\local settings\application data\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npaxctrl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: XULRunner: {9B3C463C-32CB-4C4B-81A7-5D5C312150B3} - c:\documents and settings\tom\local settings\application data\{9B3C463C-32CB-4C4B-81A7-5D5C312150B3}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 kl1;Kl1;c:\windows\system32\drivers\kl1.sys [2007-3-3 112144]
R1 klif;Klif;c:\windows\system32\drivers\klif.sys [2007-12-28 195344]
R2 AVP;Kaspersky Anti-Virus 7.0;c:\program files\kaspersky lab\kaspersky anti-virus 7.0\avp.exe [2008-2-8 227856]
R2 DisplayLinkService;DisplayLink Service;c:\program files\displaylink core software\DisplayLinkService.exe [2007-7-6 417792]
R2 PrivateDisk;PrivateDisk;c:\program files\lenovo\safeguard privatedisk\privatediskm.sys [2006-3-13 58368]
R2 smi2;smi2;c:\program files\smi2\smi2.sys [2006-7-14 3968]
R2 WDBtnMgrSvc.exe;WD Drive Manager Service;c:\program files\western digital\wd drive manager\WDBtnMgrSvc.exe [2008-7-24 102400]
R3 DisplayLinkGA;DisplayLinkGA;c:\windows\system32\drivers\DisplayLinkGAport.sys [2007-3-9 25704]
R3 DisplayLinkmirror;DisplayLinkmirror;c:\windows\system32\drivers\DisplayLinkmirrorport.sys [2007-3-9 23400]
R3 DisplayLinkUsbPort;DisplayLink USB Device;c:\windows\system32\drivers\DisplayLinkUsbPort.sys [2007-11-18 26600]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2007-12-13 24592]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-17 135664]
S2 PALOServerService;Palo 2.0 Server Service;"c:\program files\jedox\palo\palo.exe" --start-service --service-name "paloserverservice" --data "c:\program files\jedox\palo\data" --> c:\program files\jedox\palo\palo.exe [?]
S3 tpflhlp;tpflhlp;\??\c:\program files\lenovo\system update\session\79uj20us\tpflhlp.sys --> c:\program files\lenovo\system update\session\79uj20us\tpflhlp.sys [?]
S3 tridxp2;tridxp2;c:\windows\system32\drivers\tridxp2m.sys [2005-9-12 464256]
S3 UltraMonMirror;UltraMonMirror;c:\windows\system32\drivers\ultramonmirror.sys --> c:\windows\system32\drivers\UltraMonMirror.sys [?]

=============== Created Last 30 ================

2010-02-17 23:25:22 0 ----a-w- c:\documents and settings\tom\defogger_reenable
2010-02-16 21:22:22 0 d-----w- c:\docume~1\tom\applic~1\Malwarebytes
2010-02-16 21:22:17 38224 ------w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-16 21:22:16 19160 ------w- c:\windows\system32\drivers\mbam.sys
2010-02-16 21:22:16 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-16 21:22:15 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-10 21:44:02 0 ------w- c:\windows\Cyuwuyeviwepas.bin
2010-02-10 21:44:00 120 ------w- c:\windows\Ldohacokuvomuy.dat
2010-02-08 21:54:23 12 ------w- c:\docume~1\tom\applic~1\sgcpom.dat

==================== Find3M ====================

2010-02-17 23:41:17 91424 --sha-w- c:\windows\system32\drivers\fidbox.dat
2010-02-17 23:40:19 32 --sha-w- c:\windows\system32\drivers\fidbox.idx
2010-02-17 23:19:08 3216 ----a-w- c:\windows\system32\encobject.dat
2010-02-17 23:12:02 2730528 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2010-02-17 21:56:30 256820 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2010-02-17 17:50:16 1984 ------w- c:\windows\system32\d3d9caps.dat
2010-02-14 08:00:00 5427 ------w- c:\windows\system32\EGATHDRV.SYS
2009-12-14 19:15:14 2146304 ------w- c:\windows\system32\GPhotos.scr
2009-11-21 15:51:04 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-02-03 18:15:12 32768 --sh--w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009020320090204\index.dat

============= FINISH: 15:42:09.50 ===============

Attached Files



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#2 SVViking

SVViking
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  • Local time:11:28 AM

Posted 17 February 2010 - 10:53 PM

I am re-running GMER for 3rd time. So far its been running for 3 hours. Is this normal?

What do I do now?

GMER 1.0.15.15281

UPDATE: Its STILL running...just VERY VERY VERY slow

Currently shows SOFTWARE\Classes\qedit.DxtJpeg\CLSID


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 18 February 2010 - 06:23 AM.


#3 myrti

myrti

    Sillyberry


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Posted 20 February 2010 - 01:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#4 myrti

myrti

    Sillyberry


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Posted 06 March 2010 - 04:21 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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Follow BleepingComputer on: Facebook | Twitter | Google+





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