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I bought Antivirus Live


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4 replies to this topic

#1 dempseyjonez

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Posted 17 February 2010 - 04:37 PM

I actually purchased Antivirus Live Professional. *facepalm* Ive followed the instructions using MBAM and removed the program files, but am still receiving notifications that Antivirus Live is out of date from Windows security centre. So is it gone? What do I do next? And is there anyway to get my money back? I had to cancel my credit card.

Edited by Orange Blossom, 17 February 2010 - 07:24 PM.
Move to AII. ~ OB


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#2 boopme

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Posted 18 February 2010 - 12:25 AM

Hello...
Please run RKill....then MBAM quickly.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.


Post the MBAM scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dempseyjonez

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Posted 01 March 2010 - 05:32 PM

Malwarebytes' Anti-Malware 1.44
Database version: 3753
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

01/03/2010 3:32:11 PM
mbam-log-2010-03-01 (15-32-11).txt

Scan type: Quick Scan
Objects scanned: 134046
Time elapsed: 12 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

#4 dempseyjonez

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Posted 01 March 2010 - 06:13 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/01/2010 at 04:06 PM

Application Version : 4.34.1000

Core Rules Database Version : 4627
Trace Rules Database Version: 2439

Scan type : Complete Scan
Total Scan Time : 00:19:43

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 4642
Registry threats detected : 4
File items scanned : 12925
File threats detected : 3

Adware.Tracking Cookie
C:\Documents and Settings\Kyla Marie\Cookies\kyla_marie@ad.doubleclick[1].txt

Trojan.Agent/Gen
HKLM\SOFTWARE\AvScan
HKLM\SOFTWARE\AvScan#alertperiod
HKLM\SOFTWARE\AvScan#scanstart

Rogue.AntivirusSoft
HKU\S-1-5-21-3658350937-321957184-3956734234-1006\Software\avsoft
C:\DOCUMENTS AND SETTINGS\KYLA MARIE\LOCAL SETTINGS\APPLICATION DATA\VOXQTU\RMLSSFTAV.EXE

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{D53440E0-EEC6-4D7F-B32C-94685FEE7185}\RP68\A0010049.DLL





Okay Ive done all of the above instructions but am STILL getting warnings from Antivirus live?!!

#5 boopme

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Posted 02 March 2010 - 10:28 AM

Hello,
open task manager (press CTRL+SHIFT+ESC) and stop these under the Process Tab
Anti-Virus Professional.exe
unins000.exe

Search and see if these files exist and they can be removed.
Anti-Virus Professional.exe
noadware4_092509.na
nutilities.dll
unins000.dat
unins000.exe
UninstlDll.dll
Anti-Virus Professional.lnk



Rerun MBAM (MalwareBytes) like this: Update is important.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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