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Unknown path Trojan


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#1 niknak4ever

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Posted 17 February 2010 - 04:33 PM

Hi,

My AVG virus protection has been telling me I have trojans but when its time to remove them it says path unknown! A friend recommended that I use Kaspersky and I did but although that has deleted some of the trojans it too says path unknown! So the IT guy at my job suggested that I download combofix and run it etc which I did and now I have a log. What do I do? I really need some help. Should I post the combo fix log? I can't afford a new laptop and I have school work to get on with. Please please please help!

Edited by Orange Blossom, 17 February 2010 - 07:25 PM.
Move to AII. ~ OB


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#2 quietman7

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Posted 17 February 2010 - 09:36 PM

Please note the message text in blue at the top of this forum.

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

:thumbsup: ComboFix logs, where should I post them?


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#3 niknak4ever

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Posted 18 February 2010 - 11:33 PM

Okay. Thank you for the advise. I am still having problems and even more. Now I am receiving pop ups from XP Internet Security saying as follows: Security Breach; Sleath Alert; Privacy threat. Also when I try to log on to the internet via internet explorer I get this message 'Internet Explorer alert. Visiting this site may pose a security threat to your system! Possible reasons include: Dangerous code found in this site's pages which installs unwanted software into your system" and it basically lists 4 other reasons. Then it gives 3 options one of which include to "continue surfing without security measures (DANGEROUS)" but when I click on that it doesn't allow it.

I'm really running out of options. I have done everything from combofix, to melwarebytes anti malware to Hijack this! Please help. Please suggest something.

Thanks

#4 quietman7

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Posted 19 February 2010 - 07:57 AM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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