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USB Drivers


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20 replies to this topic

#1 shyredone

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Posted 17 February 2010 - 03:37 PM

I have an HP Compaq nc6000 laptop and am running windows xp. I am getting error 28 with a yellow exclamation point. Does anyone know where to download a USB driver free?? I have found several programs that will run a free scan but can not find a free download for the driver.
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#2 techextreme

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Posted 17 February 2010 - 03:43 PM

All you will need to do is install Windows XP Service Pack 1A then install Service Pack 3. You can skip Service Pack 2 as all files are included in Service Pack 3.

Once installed, check your device manager and see if you still have the error 28 drivers not installed error. If you do, uninstall the offending USB device and reboot your computer.

Your drivers will be installed upon reboot.

Hope this helps,

Techextreme

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#3 cryptodan

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Posted 17 February 2010 - 03:47 PM

Get the drivers from HP, and if they do not work then more than likely your USB Ports are dead.

#4 shyredone

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Posted 17 February 2010 - 06:52 PM

Ok it is finding the hardware but now it is saying it didn't install because it didn't find the necessary SOFTWARE. Can you tell me what this means and what to do now?

Edited by shyredone, 17 February 2010 - 06:53 PM.

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#5 shyredone

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Posted 17 February 2010 - 07:36 PM

Would you happen to know which driver to download?


128MB HP Drive Key (USB 2.0)
» 128MB HP Drive Key (USB 2.0)


256MB HP Drive Key (USB 2.0)
» 256MB HP Drive Key (USB 2.0)


External 40 GB USB 2.0 Hard Drive
» External 40 GB USB 2.0 Hard Drive


Compaq Workstation USB Options
» Hi Speed USB 2.0 PCI Card


HP 256-MB USB 2.0 Drive Key
» HP 256-MB USB 2.0 Drive Key


HP 512MB USB 2.0 Drive Key
» HP 512MB USB 2.0 Drive Key

HP USB 2.0 4 Port Mini Hub
» HP USB 2.0 4 Port Mini Hub


USB 2.0 4-Port Hub
» USB 2.0 4-Port Hub
Shyredone

#6 techextreme

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Posted 18 February 2010 - 08:28 AM

Did you get the Service packs installed?

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#7 cryptodan

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Posted 18 February 2010 - 08:31 AM

You will want to do this: http://h20000.www2.hp.com/bizsupport/TechS...Item=ob-27038-1

#8 techextreme

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Posted 18 February 2010 - 09:30 AM

Download the INF Update Utility - Primarily for Intel® 5, 4, 3, 900 Series Chipsets to your desktop but do not install it yet.

Go into your device manager and see what piece is giving you problems.

Whichever has the Yellow Exclamation point on it, right click on it and click Uninstall.

Once you have uninstalled the offending USB controller or Hub, run the INF Update Utility - Primarily for Intel® 5, 4, 3, 900 Series Chipsets that you already downloaded.

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#9 shyredone

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Posted 18 February 2010 - 10:21 AM

Ok it is saying a problem occured while installing new hardware and it is still saying the wizard did not find necessary software. Any other ideas?
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#10 techextreme

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Posted 18 February 2010 - 11:00 AM

Please have a look in your BIOS settings and make sure anything to do with USB is enabled.

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#11 shyredone

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Posted 18 February 2010 - 11:54 AM

I am sorry to be such a pain but I am so lost with this stuff! Thank you for being so patient. Can you tell me how to find the BIOS settings?
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#12 techextreme

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Posted 18 February 2010 - 11:57 AM

Reboot your laptop.

When you see a blinking cursor in the upper right-hand corner of the screen start pressing F10.

Once in there scroll through all options and look for anything that says "USB". Make a note of them and where they are.

When you have these, Press ESC to exit the BIOS. Come back here and post your findings. We can then make sure all USB is turned on in your computer.

You're not being a pain either. :thumbsup:
We all started learning somewhere.

Techextreme

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#13 shyredone

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Posted 18 February 2010 - 12:47 PM

Thank you so much for your patience. Ok I did the F10 but noticed a couple of different things since it was worked on. It is not giving me the menu options that I had before such as starting in safe mode or roboot, etc. It is also showing Windows XP and before I had Windows XP Professional. Don't know if that makes a difference or not. I only saw one reference to a USB, but did see something about passwords which have apparently not been set and one of them was for a smart card? This is what I was able to find in System Information..

Manufacturer - Hewlett-Packard
Notebook model - HP compaq nc 6000 (PD468AAHABA)
Processor Type - Intel Pentium M processor 1.70GHz
Processor Speed - 1700 MHz
Processor Stepping - 6
Cache Size - (L1/L2) 64/2048 KB
Memory Size - 512 MB
Rom Revision - F.OF 07/23/2004
Rom Family - 68BDD
Notebook serial Number CNN447C1MF

In Device Options this was the only reference to USB that I found
USB legacy support Enable

I also have on the back of my laptop a sticker that says Windows XP Professional and has a product key

I hope all of this means something to you because it is all a mistery to me. I bought the laptop used from a Radio Shack so it has a lot of stickers with a lot of numbers on the back which mean nothing to me.

Also the Device manager is showing this...3 yellow questions marks. The first if next to "other devices", the 2nd is next to "Base System Device" and the 3rd is next to "unknown device". Does that make any sense to you?

Edited by shyredone, 18 February 2010 - 12:52 PM.

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#14 techextreme

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Posted 18 February 2010 - 01:10 PM

Ok. You're doin just fine and Yes, it makes sense. It will to you in just a little bit. Just hang in there.

I'd like you to get a few screen shots and post them here if you would please.

The "Base System Device" and "Unknown Device" we need to find the Hardware ID's for each. Once I know these I can point you to the appropriate drivers for them and we should be able to get everything working.

To get these ID's please right click on each of these devices and then click on properties. Click on the Details Tab and look for Hardware ID in the drop down list. The text below is what I'm looking for.

ScreenShot Example of Hardware ID:

Posted Image

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#15 shyredone

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Posted 18 February 2010 - 01:54 PM

Ok here is what I found for Base System Device..

Device Type - other devices
Manufacturer - Ukn
Location - PCI bus 2. device 6, function 2

Driver provider - Ukn
Driver date - Not available
Driver Version - Not available
Digital Signer - Not digitally signed

Details - Device Instance ID - PCI\VEN_1217&DEV_7110&SUBSYS_0890103c&REV_00\4&16793A72&0&32FO


AND THIS IS THE UNKNOWN DEVICE...
Device Type - Other devices
Manufacturer - Ukn
Location - oh Intel ® 82801DAM LPC Interface Controller

The driver stuff was the same as above

Details - Device Instance ID.. ACPI\IFX0101\4&32D50C2&0

Also do you have a preference between AVG and AVAST? and is ATI Catalyst Control Center and the ATI Software Uninstall Utility necessary? My computer is loading web pages pretty fast now but it is still taking forever to shut down and load the desktop and whatever else it needs to do before I can open explorer or anything else.

Edited by shyredone, 18 February 2010 - 02:07 PM.

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