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antivirus soft removal help


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#1 akt0921

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Posted 17 February 2010 - 12:57 PM

followed all the steps in the uninstll guide in safemode and it did not work. when restarted comp. it still popped up.


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Administrator at 11:49:18.93 on Wed 02/17/2010
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.788 [GMT -6:00]

AV: PC Tools AntiVirus 6.1.0.25 *On-access scanning disabled* (Updated) {832E7172-E406-4bb2-8B19-6D29F2C93A98}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = www.google.com/
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [fspuip] "c:\program files\fsp\fspuip.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [<NO NAME>]
mRun: [AT&T Communication Manager] "c:\program files\at&t\communication manager\ATTCM.exe" -a
mRun: [PCTAVApp] "c:\program files\pc tools antivirus\PCTAV.exe" /MONITORSCAN
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
LSP: bmnet.dll
DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} - hxxp://intel-drv-cdn.systemrequirementslab.com/multi/bin/sysreqlab_srlx.cab
DPF: {38AB6A6C-CC4C-4F9E-A3DD-3C5681EF18A1} - hxxp://www-cdn.freerealms.com/gamedata/plugins/1.0.3.84/FreeRealmsInstaller.cab?v=1035
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-2-17 206256]
R2 PCTAVSvc;PC Tools AntiVirus Engine;c:\program files\pc tools antivirus\PCTAVSvc.exe [2010-2-17 933720]
R3 fspad_xp32;AVC Finger-sensing Pad Driver for Windows 2000/XP/Vista_xp32;c:\windows\system32\drivers\fspad_xp32.sys [2007-9-26 23552]
S2 AVFilter;AVFilter;c:\windows\system32\drivers\AVFilter.sys [2010-2-17 21904]
S3 ATTRcAppSvc;AT&T RcAppSvc;c:\program files\at&t\communication manager\RcAppSvc.exe [2008-11-20 113152]
S3 AVHook;AVHook;c:\windows\system32\drivers\AVHook.sys [2010-2-17 28560]
S3 GT72NDISIPXP;GT 72 IP NDIS;c:\windows\system32\drivers\Gt51Ip.sys [2008-2-18 106624]
S3 GT72UBUS;GT 72 U BUS;c:\windows\system32\drivers\gt72ubus.sys [2008-2-8 59648]
S3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2008-5-28 334976]
S3 VNUWL5B;VIA Networking Technologies USB Wireless LAN Adapter Driver Service;c:\windows\system32\drivers\VNUWL5B.SYS [2008-1-29 134656]

=============== Created Last 30 ================

2010-02-17 16:30:25 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-02-17 16:30:18 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-17 16:30:16 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-02-17 16:30:14 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-17 16:30:13 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-17 16:09:48 0 d-----w- c:\program files\Enigma Software Group
2010-02-17 15:33:34 0 d-----w- c:\docume~1\admini~1\applic~1\PC Tools
2010-02-17 15:31:41 86888 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-02-17 15:31:41 7396 ----a-w- c:\windows\system32\drivers\pctcore.cat
2010-02-17 15:31:41 206256 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-02-17 15:31:13 0 d-----w- c:\program files\common files\PC Tools
2010-02-17 15:31:10 21904 ----a-w- c:\windows\system32\drivers\AVRec.sys
2010-02-17 15:31:09 28560 ----a-w- c:\windows\system32\drivers\AVHook.sys
2010-02-17 15:31:09 21904 ----a-w- c:\windows\system32\drivers\AVFilter.sys
2010-02-17 15:30:39 0 d-----w- c:\program files\PC Tools AntiVirus
2010-02-17 15:30:39 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-02-17 15:12:21 157712 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2010-02-17 14:57:59 0 d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-02-17 14:06:30 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-02-17 14:06:30 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-02-17 13:55:12 0 d-----w- c:\docume~1\admini~1\applic~1\AVG8
2010-02-17 13:51:29 0 d-sh--w- c:\documents and settings\administrator\PrivacIE
2010-02-17 13:30:16 0 d-sh--w- c:\documents and settings\administrator\IETldCache
2010-02-17 13:29:43 178 --sh--w- c:\documents and settings\administrator\ntuser.ini
2010-02-17 13:29:43 0 d-sh--w- c:\documents and settings\administrator\UserData
2010-02-15 00:38:21 0 d-----w- c:\windows\ie8updates
2010-02-14 23:26:53 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll

==================== Find3M ====================

2009-12-31 16:50:03 353792 ----a-w- c:\windows\system32\drivers\srv.sys
2009-12-31 16:50:03 353792 ----a-w- c:\windows\system32\dllcache\srv.sys
2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\mspaint.exe
2009-12-16 18:43:27 343040 ----a-w- c:\windows\system32\dllcache\mspaint.exe
2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\dllcache\csrsrv.dll
2009-12-14 07:08:23 33280 ----a-w- c:\windows\system32\csrsrv.dll
2009-12-08 19:27:51 2189184 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-12-08 19:26:15 2145280 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 19:26:15 2145280 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-12-08 18:43:51 2023936 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-12-08 18:43:51 2023936 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-12-08 18:43:50 2066048 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-12-08 09:23:28 474112 ----a-w- c:\windows\system32\dllcache\shlwapi.dll
2009-12-04 18:22:22 455424 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2009-11-27 17:11:44 17920 ----a-w- c:\windows\system32\msyuv.dll
2009-11-27 17:11:44 17920 ------w- c:\windows\system32\dllcache\msyuv.dll
2009-11-27 17:11:44 1291776 ----a-w- c:\windows\system32\quartz.dll
2009-11-27 17:11:44 1291776 ----a-w- c:\windows\system32\dllcache\quartz.dll
2009-11-27 16:07:35 8704 ----a-w- c:\windows\system32\tsbyuv.dll
2009-11-27 16:07:35 8704 ------w- c:\windows\system32\dllcache\tsbyuv.dll
2009-11-27 16:07:35 28672 ----a-w- c:\windows\system32\msvidc32.dll
2009-11-27 16:07:35 28672 ----a-w- c:\windows\system32\dllcache\msvidc32.dll
2009-11-27 16:07:34 84992 ----a-w- c:\windows\system32\dllcache\avifil32.dll
2009-11-27 16:07:34 84992 ----a-w- c:\windows\system32\avifil32.dll
2009-11-27 16:07:34 48128 ----a-w- c:\windows\system32\iyuv_32.dll
2009-11-27 16:07:34 48128 ------w- c:\windows\system32\dllcache\iyuv_32.dll
2009-11-27 16:07:34 11264 ----a-w- c:\windows\system32\msrle32.dll
2009-11-27 16:07:34 11264 ----a-w- c:\windows\system32\dllcache\msrle32.dll
2009-11-21 15:51:04 471552 ----a-w- c:\windows\system32\dllcache\aclayers.dll
2008-07-01 03:19:20 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-08-28 13:21:56 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009082820090829\index.dat

============= FINISH: 11:50:25.04 ===============

Attached Files



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#2 schrauber

schrauber

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Posted 20 February 2010 - 09:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

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Posted 25 February 2010 - 12:16 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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