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Unknown BSOD?


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#1 hereforkicks

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Posted 17 February 2010 - 12:50 PM

After "successfully" removing a virus from my computer, I ran another virus scan, just to be safe, and went to bed. In the morning when I woke up, my comp had blue screened, and would not start in either regular or safe mode. I tried Googling the error number (there was no additional info on the screen) and only the first three numbers ever really show up online.

STOP: 0x0000007E (0xC000001D, 0x80537008, 0xF78E73B8, 0xF78E70B4)

This number shows up online only once, on some Chinese help forum. Something about dropping the computer, but I've never dropped mine. The first three numbers usually correspond to a video card or something. But, again, I haven't changed anything of that sort in a long time. I think it's probably the virus acting up again.

I know I should probably run the Windows disk, but what do I do after that to fix this problem permanently? I may run my life by computers, but I'm mostly illiterate when it comes to anything besides basic HTML. Can anyone help me?

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#2 cryptodan

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Posted 17 February 2010 - 02:11 PM

Here is the meaning STOP: 0x0000007E (0xC000001D, 0x80537008, 0xF78E73B8, 0xF78E70B4)

When searching for BSOD codes and their meaning just use the first set of numbers outside the parentheses.

#3 hamluis

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Posted 17 February 2010 - 07:10 PM

You could also run BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html to try to see if pertinent details are in a dump message.

Double-click BlueScreenView.exe file to run the program.

When scanning is done, Edit>Select All. Then File>Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis




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