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Windows update help


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16 replies to this topic

#1 glynnmania

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Posted 16 February 2010 - 05:30 PM

When I try to run a Microsoft Update, I receive the following message:

Files required to use Microsoft Update are no longer registered or installed on your computer. To continue:


Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem

When I click on register or reinstall, it downloads, registers and then nothing happens. When I refresh the page, I receive the same message.

I'm running XP and I think it's SP1 because I was having some other problems, ran a repair install and now I have this issue. Also, after repair install, I get this message when I try to set up a wireless connection from my desktop: error in wzcdlg.dll.

Will someone please help?

Edited by glynnmania, 16 February 2010 - 05:34 PM.


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#2 glynnmania

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Posted 16 February 2010 - 05:41 PM

I have ran dial a fix and fix ie to no avail

#3 hamluis

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Posted 16 February 2010 - 05:52 PM

You need to find out what version (SP1, SP2, or SP3) is installed.

Start/Run...type winver and hit Enter.

Post the results displayed (just the first two lines).

System manufacturer and model?

Louis

#4 glynnmania

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Posted 16 February 2010 - 05:56 PM

Louis,

Thanks for the super fast response. Here is the answer to your question:

microsoft windows version 5.1 (build 2600.xpclient.010817-1148)

It is a gateway desktop, I'm not sure what model

#5 hamluis

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Posted 16 February 2010 - 07:00 PM

Looks like no SP is installed.

Download SP2 from Here..

Install it from your desktop.

Read Windows Xp Service Pack 3 (sp3) Information - http://www.bleepingcomputer.com/forums/t/146857/windows-xp-service-pack-3-sp3-information/

Then download SP3 from Here and install it.

Then make a visit to the Windows Update site for additional critical updates that you need. There should be 60-70 of these so it's crucial that you go to the Windows Update Site.

Louis

#6 glynnmania

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Posted 16 February 2010 - 07:49 PM

Thanks for the help, Louis. I'll do it right now. I think you've answered a question of mine before and you always do a great job. I'll post back results.

#7 glynnmania

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Posted 17 February 2010 - 03:55 PM

I installed SP2 and 3.

Still have the same issue.

#8 cryptodan

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Posted 17 February 2010 - 04:03 PM

Follow this: http://support.microsoft.com/kb/943144

#9 glynnmania

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Posted 17 February 2010 - 04:10 PM

Installed the update agent, was told it wasn't needed since it was already installed. I stopped and started auto update service through the command prompt. Still having same issue.

#10 cryptodan

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Posted 17 February 2010 - 04:27 PM

Try this: http://support.microsoft.com/kb/971058

#11 glynnmania

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Posted 17 February 2010 - 05:58 PM

I have already ran that program, along with fix ie and fix windows update.

#12 glynnmania

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Posted 19 February 2010 - 05:19 PM

Will someone please help me?

#13 cryptodan

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Posted 19 February 2010 - 05:41 PM

Can you go to services and see if windows update is running?

#14 glynnmania

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Posted 20 February 2010 - 02:20 AM

it sporadically runs in the background, but does not ever prompt me to install anything. The computer is running very slow, much, much slower than normal since I have not been able to update.

#15 cryptodan

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Posted 20 February 2010 - 07:51 AM

Do you get any error code numbers when running Windows Update?

What happens when you try going to it in IE? What version of IE do you have?




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