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Virus Protect issue.


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5 replies to this topic

#1 sallyokeeff

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Posted 16 February 2010 - 04:08 PM

Hi,

I have the same problem. I ran Malwarebytes and it found several files and delated them:

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

15/02/2010 23:01:37
mbam-log-2010-02-15 (23-01-37).txt

Scan type: Quick Scan
Objects scanned: 110793
Time elapsed: 3 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 9
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSIVXserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.61,85.255.112.172 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2bbf3c3a-97f0-49d6-8391-615616cb6753}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.61,85.255.112.172 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\MSIVXcount (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{5B57CF47-0BFA-43c6-ACF9-3B3653DCADBA}.job (Trojan.FakeAlert) -> Quarantined and deleted successfully.


This got rid of the pop ups and the icon in the system tray, but the virus has made a mess of browsing and I keep getting redirected to this message:

"Insecure Internet activity. Threat of virus attack
Due to insecure Internet browsing your PC can easily get infected with viruses, worms and trojans without your knowledge, and that can lead to system slowdown, freezes and crashes.
Also insecure Internet activity can result in revealing your personal information.
Register Virus Protector and get full advanced real-time protection for your PC.
We recommend you to protect your PC now and continue safe Internet browsing.
Click here to get full advanced real-time protection and continue browsing.
Continue to this website unprotected (not recommended)."

I have run Malwarebytes a few more times (including in safe mode) and it can't find anything else. Any ideas about what I can do next?

Thanks.

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 16 February 2010 - 04:27 PM

Hello Sally, i split you to your own topic.. Please do these now.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 sallyokeeff

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Posted 17 February 2010 - 02:10 PM

Thanks so much for your help. I think it's worked as I haven't been sent to the browswer message again and the computer is running fine.

Here is the Super log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/17/2010 at 01:05 PM

Application Version : 4.33.1000

Core Rules Database Version : 4595
Trace Rules Database Version: 2407

Scan type : Complete Scan
Total Scan Time : 02:29:56

Memory items scanned : 241
Memory threats detected : 0
Registry items scanned : 7649
Registry threats detected : 2
File items scanned : 49552
File threats detected : 12

Trojan.Agent/Gen
HKU\.DEFAULT\Software\ColdWare
HKU\S-1-5-18\Software\ColdWare

Trojan.Agent/Gen-FakeAV[VirusProtector]
C:\ARCHIVOS DE PROGRAMA\INTERNET EXPLORER\OXYMOWJO.DLL
C:\ARCHIVOS DE PROGRAMA\INTERNET EXPLORER\TEDWUA.DLL
C:\ARCHIVOS DE PROGRAMA\INTERNET EXPLORER\XJINX.EXE
C:\DOCUMENTS AND SETTINGS\USUARIO\DATOS DE PROGRAMA\UJCYT.DLL
C:\WINDOWS\EUORTBJVV.DLL
C:\WINDOWS\INNBORLCQ.DLL
C:\WINDOWS\SYSTEM32\AQTPBO8GR.EXE
C:\WINDOWS\SYSTEM32\ATLTTOJKH.DLL
C:\WINDOWS\SYSTEM32\DRIVERS\OGHYARFQQ.EXE
C:\WINDOWS\SYSTEM32\DRIVERS\SSGDG.DLL
C:\WINDOWS\SYSTEM32\DRIVERS\TKCFOAOIY.DLL

Adware.Tracking Cookie
C:\WINDOWS\system32\config\systemprofile\Cookies\system@ad.yieldmanager[2].txt


And here is the Malwarebytes log which was clean:

Malwarebytes' Anti-Malware 1.44
Database version: 3749
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

17/02/2010 15:18:48
mbam-log-2010-02-17 (15-18-48).txt

Scan type: Full Scan (C:\|)
Objects scanned: 168063
Time elapsed: 25 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Once again - thanks very much! I thought I'd have to put the PC in a shop and be without it for ages. I'll certainly be more careful in future!

#4 boopme

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Posted 17 February 2010 - 02:24 PM

Your welcome before we send you off.. Let's double check, no sense leaving a straggler behind while your here.. :thumbsup: ..Then we can mop up .

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 sallyokeeff

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Posted 18 February 2010 - 02:40 PM

Hi,

The scan didn't turn up anything. It said no infected files found, and the 'list of found threats' button didn't appear. So that means I'm ok right? :thumbsup:

Thanks again, Sally

#6 boopme

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Posted 18 February 2010 - 03:15 PM

nice job sally,,,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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