Posted 16 February 2010 - 03:36 PM
I have been having a problem with my PC, Windows Vista Home Premiumm 64, since around Dec. I have had Kaspersky System Security before and everything worked fine until I downloaded Service Pack 2 and that was when my problems strarted. Every time I open Windows IE or sometimes other programs while Kaspersky is running, programs freeze for a few seconds and then it responds. This happens throughout the whole time I work on the computer. When I try to left/right click the mouse on any website or even press enter, it will freeze for a few seconds and will show some words on the top bar "NOT RESPONDING." I worked with three different people at Microsoft and they could not help me. I worked with Kaspersky and they could not help me. Microsoft had me uninstall Kaspersky and everything worked fine, but I need my program, I paid for two years. Kaspersky says nothing is wrong with their program, that it has something to do with the Windows Defender and registry files-Microsoft says "Not." I do not know what else to do. Can someone help?