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Having serious issues here.......


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#1 JediPriestess

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Posted 04 September 2005 - 09:24 AM

HP Pavillion 533w
Operating System Windows XP 2002
No service packs installed (by choice)

I'll start at the beginning so you get the full idea. A few months back Dec or Jan maybe my original hard drive started to run like crap and eventually died. I was unable to backup as my CD/DVD Rom wont burn anything either. SO I went out and bought and installed a new hard drive. Aside from losing a shietload of stuff because I couldnt back up everything ran fine. My server was SBC Yahoo DSL. I was using Norton Anti-Virus 05 after the install of the new hd.

Now June 1st I moved went offline for 2 full months as I had no connection to the net. Had the computer hooked up because my daughter played games on it. Sometime in the middle of July I get a message saying that Norton has detected a virus while I was trying to open a Word document. What the heck? So I do a full scan and nothing turns up.

August 1st I move again and go with my local cable company as a provider. About a week into it, I notice I cant open MS Word at all. It just wont load. I remember the Norton incident from earlier this summer so I un-install Norton and then I can open Word with no problem.

The I go to update both SpySweeper and MSN Messenger and when I do, it says I have no connection to the internet. Then Firefox says it needs to update and then IT starts crashing and freezing the computer. I am now running MacAfee and it doesnt detect ANYTHING.

SO I finally call my service provider who tells me its NOT them and that I have a virus and to reformat. Thing is I have my cable, net connection AND phone service through them and the phone service is pretty much crap so I'm thinking it IS them.

Im loathe to reformat as I have approx 13 gigs of Smallville Episodes on here and I dont want to lose them not to mention a ton of Star Wars and music files.

I have run PC Dr. twice and other than saying I dont have a CD/DVD Rom drive everything is situation normal. Can anyone help me here?

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#2 Enthusiast

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Posted 04 September 2005 - 09:32 AM

You are risking loosing everything you have on your harddrive by NOT installing the critical updates from Microsoft. Because of the absense of SP2 you cannot get any other Microsoft updates either.

Third party drivers and software are now designed to incorporate SP2. Same for hardware drivers.

#3 JediPriestess

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Posted 04 September 2005 - 10:32 AM

WHen I installed the SP nothing would run worth a damn. I find it hard to believe thats the problem.

#4 Enthusiast

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Posted 04 September 2005 - 11:05 AM

By not having XP updated you also can get no further updates from Microsoft until SP2 is installed.

10 Reasons to install SP2 (although there are many more)
Help protect your PC from harmful attachments.

By alerting you to potentially unsafe attachments, Windows XP Service Pack 2 (SP2) helps guard your computer from viruses that can spread through Internet Explorer, Outlook Express, and Windows Messenger.

Improve your privacy when you’re on the Web.

SP2 helps protect your private information by applying the security settings that guard your PC to the files and content downloaded using Internet Explorer.
Avoid potentially unsafe downloads.

Internet Explorer download monitoring and the Internet Explorer Information Bar warn you about potentially harmful downloads and give you the option to block files that could be malicious.

Reduce annoying pop-ups.

Internet Explorer Pop-Up Blocker makes browsing the Internet more enjoyable by helping you reduce the unwanted ads and content that pop up when you’re browsing the Web.
Get firewall protection from startup to shutdown. (although even third part freeware firewalls are better)

The built-in Windows Firewall is now turned on by default. This helps protect Windows XP against viruses and worms that can spread over the Internet.
Take control of your security settings.

The new Windows Security Center allows you to easily view your security status and manage key security settings in one convenient place.
Get the latest updates easily.

Enhancements to Windows XP’s Automatic Updates feature make it even easier to access Windows updates. Plus, new technology has been added to help dial-up customers download updates more efficiently.

Help protect your e-mail address.
Improvements to Outlook Express help reduce unwanted e-mail by limiting the possibility of your e-mail address being validated by potential spammers.
Take action against crashes caused by browser add-ons. (like bhos)

The new Add-On Manager in Internet Explorer lets you easily view and control add-ons to reduce the potential for crashes and enjoy a more trouble-free browsing experience.

Go wireless without the hassle.

SP2 improves wireless and networking support and simplifies the process of discovering and connecting to wireless networks in your home or on the road.
http://www.microsoft.com/windowsxp/sp2/topten.mspx


Microsoft SP 2
Microsoft - Steps to take before SP 2 installation (and SP1)
(bet you didn't do any of these before installing SP1)

These are the steps you are advised to take before installing SPs:

1. Back up all your data.

2. Check out the Web site of your hardware manufacturers to see if SP2-related software updates are available for download.

3. Purge your system of all spyware and adware you may have accumulated.

From Microsoft:
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default....wsxpsp2

Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

I would suggest running AdAware and Spybot Search and Destroy BEFORE you install SP2.
Download, install, update and run
*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D:
http://www.safer-networking.org/en/index.html

Also download, install, update and run the Microsoft Anti-Spy beta:
Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

Do you have a dialup or a broadband connection?
Microsoft offers a free CD to install SP 2 and if you are on a dialup it is highly recommended.

In fact, even using broadband, it is a large file and you may get better results and an easier install using the CD.

Order it here (free):
http://www.microsoft.com/windows....lt.mspx


If you encounter difficulties or have questions, call 888-SP2-HELP for assistance.

Microsoft Security Product Support Policy

Microsoft Policy
Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft subsidiaries. Phone numbers for international support can be found at: http://support.microsoft.com/common/international.aspx

There are a few programs you need to install and run BEFORE you update to SP2. These will insure that spyware and other malware which will cause malfunctions after or during installation of SP2 are removed prior to your installing SP2. (most users who have problems have malware on their systems)

Of course, a frequently updated resident anti-virus program is absolutely necessary. If you do not have one installed, AVG, freeware you can download at the following link will provide excellent AV protection:

AVG: http://www.grisoft.com/us/us_index.php

or you can choose Avast Anti-virus freeware
http://www.komando.com/bestshareware.asp
or any of the major brand paid AV programs that are available.

Also absolutely necessary:
Anti-malware protection (freeware) (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several as each will find things the others will not.)

*AdAware SE: http://www.lavasoftusa.com/software/adaware/

*Spybot S&D: http://www.safer-networking.org/en/index.html
*the two most important to have!

Microsoft Antispyware Beta: http://www.microsoft.com/athome/security/s...re/default.mspx

If you find spyware or viruses and have a problem removing them come back here and we will assist you as SP2 will not install properly nor will it function properly with malware on your system.

Posted below are a few web based AV and trojan scans to run. Set them to clean any infection they find and if you find anything with the first couple, keep going until you have run them all.

Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)

Windows Security Trojanscan
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Panda Activescan (IE only)
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest

online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html
http://windowsecurity.com/trojanscan

SP2 is primarilly involved with adding critically needed security capability to Windows XP, and all the "bugs" it originally were purported to exist have been corrected. In reality, most problems experienced by those who installed were the fault of third party code that was not compliant with Microsoft's published requirements or the result of malware existing on the systems, so that is why it is critical that your system be clean before installing SP2. Most third party vendors have already updated their drivers so as to become compliant with the requirements made by SP2 and won't necessarilly continue to function well without XP being updated. Go to their sites and update whatever software and hardware applies to your system.


Those refusing to install SP 2 on their Windows XP systems are acting irresponsibly – like drunk drivers, weaving and speeding through heavy traffic on bald tires in the rain. They are allowing their computers to increase everyone else’s risk of exposure to viruses, Trojans and other malware by operating systems on the Internet lacking essential protection against malware infection - Critical security updates. It is simply irresponsible behavior.

If everyone used adequate security measures, continually updated operating systems, regularly updated AV and anti-malware programs, there wouldn’t be any more virus pandemics and malware would not be running rampant all over the internet as it is now. SP2 is primarily involved with increased security and is critical to have installed! Truthfully, anyone who hasn't installed critical updates should not be allowed to access the internet because they increase the risk of infection for all other users!

According to Microsoft, SP 2 (and SP1 in your case) are Critical (meaning absolutely necessary) Updates that address security issues. Without the Critical Updates provided by SP 1 and 2 your computer lacks much of its ability to prevent the vicious and criminal miscreants who produce malware from turning your computer into a zombie controlled by them to spread their malicious code. By not installing SP 2 you are loosing your ability to access future updates from Microsoft as well.

The vast majority of original problems experienced by some users upon installing SP 2 were the result of third party code that did not comply with Microsoft requirements – not flaws in XP or SP 2. Most of the manufacturers of peripheral devices and applications have issued updates for their products, making them compliant with the Microsoft code requirements and therefore no longer in conflict providing their updates are loaded. Most users of recent equipment had no problems with SP 2, just those using older equipment or programs.

Microsoft is offering a free CD for the installation of SP2.
http://www.microsoft.com/windows....lt.mspx

Those using the CD to install SP2 experience far fewer problems than those who download it. Act responsibly - order it and use it!

Microsoft is also offering free support should you experience any problems after installing SP 2. Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).
There is no charge for support calls associated with security updates.

The following will enable you to determine if you are likely to have problems installing SP2:

Knowledgebase: Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
http://support.microsoft.com/default.aspx?...ct=windowsxpsp2

Knowledgebase: Some programs seem to stop working after you install Windows XP Service Pack 2
http://support.microsoft.com/kb/842242/

Be a responsible internet user and install SP2 in your computer as soon as
possible.

#5 awg1011

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Posted 04 September 2005 - 12:12 PM

When I first installed sp2, I had alot of problems with it and ended up uninstalling it. After replacing the harddrive and installing XP I decided to give sp2 another try, and everything works fine. I since have read that sp2 works best when installed on a fresh XP install. Maybe that's what you need to do.

#6 JediPriestess

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Posted 04 September 2005 - 12:22 PM

Yeah I think Im going to just wipe everything and start over. Major drag. Since this isnt a work computer it wont be a big deal. Just a huge loss of personal stuff. And I thought I had mentioned that I cant back up ANYTHING, my burner is shot. Guess I'll do the reformat and install SP 1 & 2 and move on.




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