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Windows continually restarts/Documents & Settings user profile access denied


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#1 thenrik

thenrik

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Posted 16 February 2010 - 12:50 AM

Hi:

My friends computer appears to have gotten a mean virus or spyware. Windows will not successfully start. I removed the drive and set it up as an external drive and scanned it with SuperAntiSpyWare, AVG and MalWarebytes Antimalware. All found some trojans and viruses, apparently removing them all. However, I still cannot access his profile or the administrator profile--all report access denied.

Any ideas?

Thanks,

Tom

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#2 thenrik

thenrik
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Posted 16 February 2010 - 01:54 PM

Hi:

I also tried booting up with an Ubuntu boot cd and I still couldn't access either the administrator or the user profile. Any ideas?

Tom




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