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Antivirus Soft


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#1 mmarie

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Posted 15 February 2010 - 06:02 PM

Hello-
This morning I ran into AntiVirus Soft on my computer....as I've read and encountered it has taken over my computer. I have tried using the instructions I found on BC but its not taking the virus off my computer.

Can someone help assist me in getting this dreaded thing off my computer? Should I back up my files on my computer?

Thanks in advance for assistance.

Edited by Pandy, 15 February 2010 - 10:14 PM.
Moved from Win XP Home and Pro ~Pandy


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#2 boopme

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Posted 15 February 2010 - 11:55 PM

You will need to Download and Run DDS which will create a Pseudo HJT Report as part of its log..
If for some reason you cannot perform a step, move on to the next.
Please follow this guide. It will answer your questions.. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mmarie

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Posted 16 February 2010 - 01:53 AM

I have saved the logs and posted them in the forum you said too. I guess I just sit and wait until I get a response on how to fix this. Thanks again....this is such a pain.
Thanks!

#4 boopme

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Posted 16 February 2010 - 12:03 PM

Ok, that looks good. I know it's a pain and this is the only way to get it off (without reformatiing). There are so many of these coming in. It may be a day or two but you WILL be answered.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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