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Unknown virus blocking install of TrendMicro antivirus


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2 replies to this topic

#1 BPD401

BPD401

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Posted 15 February 2010 - 03:38 PM

I have an Acer Aspire 5330 running Windows 7. TrendMicro Internet Security 2010 was loaded but stopped working. After talking to Trendmicro tech support I uninstalled then attempted to reinstall. The install stops with a message that a security issue is preventing the install. A online checker is automatically loaded and run from Trend finding nothing. The install starts again but still fails. I have downloaded and run Malwarebytes and find nothing. I previously ran Combofix, however it showed errors while running the first time and will not run again. I have also run the Housecall online scan from Trendmicro with no luck. Any help you can provide will be greatly appreciated.




DDS (Ver_09-12-01.01) - NTFSx86
Run by Ryan at 14:05:47.62 on Mon 02/15/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1977.945 [GMT -6:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\Cisco\Cisco NAC Agent\NACAgent.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Cyberlink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Windows\PLFSetI.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\Ryan\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Cisco\Cisco NAC Agent\NACAgentUI.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10d.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Ryan\Desktop\Defogger.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Ryan\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1209&m=aspire_5330
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ShowBarObj Class: {83a2f9b1-01a2-4aa5-87d1-45b6b8505e96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ArcadeDeluxeAgent] "c:\program files\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe"
mRun: [BkupTray] "c:\program files\newtech infosystems\nti backup now 5\BkupTray.exe"
mRun: [CLMLServer] "c:\program files\acer arcade deluxe\acer arcade deluxe\kernel\clml\CLMLSvc.exe"
mRun: [eDataSecurity Loader] c:\program files\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [ePower_DMC] c:\program files\acer\empowering technology\epower\ePower_DMC.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PlayMovie] "c:\program files\acer arcade deluxe\playmovie\PMVService.exe"
mRun: [PLFSetI] c:\windows\PLFSetI.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NACAgentUI] c:\program files\cisco\cisco nac agent\NACAgentUI.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {4D2D3A17-9B46-483C-A5F4-1DC471080009} - hxxps://luresnetcas2.lindenwood.edu/auth/taweb.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GoogleDesktopNetwork3.dll

============= SERVICES / DRIVERS ===============

R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\playmovie\000.fcl [2008-4-30 61424]
R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2008-4-30 81504]
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-4-30 24576]
R2 NACAgent;Cisco NAC Agent;c:\program files\cisco\cisco nac agent\NACAgent.exe [2010-2-5 742144]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-6 50424]
R2 NTIPPKernel;NTIPPKernel;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\NTIPPKernel.sys [2008-4-30 122368]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-4 131072]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-7-13 311296]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-12-5 30192]

=============== Created Last 30 ================

2010-02-15 20:04:33 0 ----a-w- c:\users\ryan\defogger_reenable
2010-02-15 18:55:00 0 d-s---w- C:\Combo-Fix
2010-02-15 17:39:28 0 d-----w- c:\windows\system32\Service
2010-02-15 00:20:26 0 d-s---w- C:\iexplorer12441i
2010-02-15 00:19:21 0 d-s---w- C:\iexplorer5329i
2010-02-15 00:14:36 0 d-s---w- C:\iexplorer
2010-02-14 20:36:12 0 d-----w- c:\programdata\Office Genuine Advantage
2010-02-14 20:36:09 0 d-----w- c:\users\ryan\Office Genuine Advantage
2010-02-14 20:30:30 0 d-----w- c:\windows\PCHEALTH
2010-02-14 18:57:19 0 d-----w- c:\users\ryan\appdata\roaming\Malwarebytes
2010-02-14 18:57:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-14 18:57:12 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-14 18:57:12 0 d-----w- c:\programdata\Malwarebytes
2010-02-14 18:57:11 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-14 17:58:08 0 d-sh--w- C:\$RECYCLE.BIN
2010-02-14 17:14:17 77312 ----a-w- c:\windows\MBR.exe
2010-02-14 17:14:14 98816 ----a-w- c:\windows\sed.exe
2010-02-14 17:14:14 261632 ----a-w- c:\windows\PEV.exe
2010-02-14 17:14:14 161792 ----a-w- c:\windows\SWREG.exe
2010-02-14 01:22:07 287608 ----a-w- c:\windows\system32\drivers\Tmfilter.sys
2010-02-10 05:23:10 0 d-----w- c:\program files\common files\Cisco
2010-02-02 16:38:15 0 d-----w- c:\program files\iPod
2010-02-02 16:38:13 0 d-----w- c:\program files\iTunes
2010-01-26 20:38:33 285696 ----a-w- c:\windows\system32\winlogon.exe
2010-01-26 20:38:33 2614272 ----a-w- c:\windows\explorer.exe
2010-01-25 15:59:36 0 d-----w- c:\programdata\Cisco
2010-01-25 15:59:24 0 d-----w- c:\program files\Cisco
2010-01-21 18:47:50 977920 ----a-w- c:\windows\system32\wininet.dll
2010-01-19 23:00:46 0 d-----w- c:\program files\GPLGS
2010-01-19 23:00:10 87552 ----a-w- c:\windows\system32\cpwmon2k.dll
2010-01-19 23:00:09 0 d-----w- c:\program files\Acro Software
2010-01-19 03:22:18 0 d-----w- c:\program files\common files\Nova Development
2010-01-19 03:14:10 0 d-----w- c:\programdata\Ulead Systems
2010-01-19 03:14:02 0 d-----w- c:\program files\common files\Ulead Systems
2010-01-19 03:13:55 0 d-----w- c:\program files\Nova Development
2010-01-18 22:47:08 0 d-----w- c:\programdata\Riverdeep Interactive Learning Limited
2010-01-18 22:45:41 0 d-----w- c:\program files\Riverdeep
2010-01-18 22:35:36 0 d-----w- c:\program files\Web Publish
2010-01-18 22:35:34 970752 ----a-w- c:\windows\system32\cdintf210.dll
2010-01-18 22:33:53 0 d-----w- c:\programdata\Broderbund Software
2010-01-18 22:33:39 0 d-----w- c:\program files\common files\MSSoap
2010-01-18 22:33:31 0 d-----w- c:\program files\common files\Broderbund
2010-01-18 22:33:23 0 d-----w- c:\program files\The Print Shop 20
2010-01-18 22:24:59 0 d-----w- c:\windows\system32\URTTEMP
2010-01-18 22:21:40 0 d-----w- c:\program files\Wide Angle Software

==================== Find3M ====================

2010-01-21 17:04:26 20 ---h--w- c:\programdata\PKP_DLdw.DAT
2010-01-21 17:04:07 20 ---h--w- c:\programdata\PKP_DLdu.DAT
2010-01-18 23:29:31 85504 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-18 23:29:31 85504 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-18 23:29:31 365568 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-18 23:29:30 369152 ----a-w- c:\windows\system32\secproc.dll
2010-01-18 23:28:33 324608 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-18 23:28:33 277504 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-18 23:28:30 320512 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-18 23:28:30 280064 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-14 17:12:06 181120 ------w- c:\windows\system32\MpSigStub.exe
2010-01-10 18:53:51 106496 ----a-w- c:\windows\system32\ATL71.DLL
2010-01-08 03:18:02 221184 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-01-08 03:17:36 123392 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2009-12-19 09:02:52 12288 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-19 09:02:48 1328640 ----a-w- c:\windows\system32\quartz.dll
2009-12-19 09:02:46 22016 ----a-w- c:\windows\system32\msyuv.dll
2009-12-19 09:02:45 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-19 09:02:45 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-19 09:02:40 84480 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-19 09:02:39 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-19 09:02:01 91648 ----a-w- c:\windows\system32\avifil32.dll
2009-12-12 03:13:58 21316 ----a-w- c:\windows\system32\emptyregdb.dat
2009-12-08 11:40:12 3955288 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-12-08 11:40:12 3899464 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-12-08 11:32:02 292864 ----a-w- c:\windows\system32\apphelp.dll
2009-12-05 07:15:11 319456 ----a-w- c:\windows\DIFxAPI.dll
2009-12-05 07:15:04 315392 ----a-w- c:\windows\HideWin.exe
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 04:56:42 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 04:56:42 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:41:57 174 --sha-w- c:\program files\desktop.ini
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 00:34:40 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 00:34:38 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-10 21:26:35 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 14:06:24.66 ===============

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-02-15 14:30:35
Windows 6.1.7600
Running: gmer.exe; Driver: C:\Users\Ryan\AppData\Local\Temp\kgtdrpog.sys


---- System - GMER 1.0.15 ----

INT 0x1F \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E31AF8
INT 0x37 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E31104
INT 0xC1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E313F4
INT 0xD1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E19634
INT 0xD2 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E19898
INT 0xDF \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E311DC
INT 0xE1 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E31958
INT 0xE3 \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E316F8
INT 0xFD \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E31F2C
INT 0xFE \SystemRoot\system32\halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation) 82E321A8

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\0000004a halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

Attached Files



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#2 BPD401

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Posted 16 February 2010 - 07:48 PM

Thank you to anyone who looked at this and tried to help. I have resolved the problem. After a couple of calls to Trend Micro tech support I was able to uninstall the old and reinstall new. The hold up for installing new was the fact that a folder still existed in the registry for Trend Micro. I had been instructed to delete all folders off the C drive but no mention of touching the registry. When the Trend Micro folder was removed from the HKEY LOCAL MACHINE Software folder I was able to install the new version and am back up and running. This issue can be cleared from the request for assistance status. Thanks again.

#3 Orange Blossom

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Posted 16 February 2010 - 08:25 PM

Thank you for letting us know. I'm glad your problem has been resolved. This topic is now closed.

Happy computing,

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