Running Windows XP Media Center Edition
HP DV5030 laptop
Hardware-Western Digital MyPassport Elite
I bought a new WD MyPassport EHD this week. I've been using it without problems. It came with a program that helps to monitor your files, etc, and I didn't like the program. I was having some problems with my computer hanging, so I went into CTRL+ALT+Delete and ended the two WDSmartWare.exe processes. After that, I uninstalled the program that came with it. Now, everytime I plug in the EHD, my computer stops responding. I have tried repairing the SmartWare software, uninstalling it, reinstalling it...nothing works. I have officially f*d up my computer. The drive itself is fine. I took it up to my son's computer, it works with no problems (I did not install the SmartWare software on his computer) I just want this EHD to operate as a backup hard drive. I don't even want the SmartWare program on here...but that is another issue.
I tried manually deleting the WesternDigital files out of the Program Files. It will not install the smartware, it won't uninstall it, it won't recover it. It just tells me that there was a problem.
When I try to start the SmartWare software, it doesn't start, it just says 'WD SmartWare has encountered a problem and needs to close. We are sorry for the inconvenience.' send error report....
When I try to uninstall or repair it gives me an error that the installation files are bad.
Oh, I also tried a system restore, and it gives me some weird message...when I try to go back to before I uninstalled the SmartWare program. It says:
Changes made to drive(s) F:after this point cannot be reversed because the drive was either excluded from System Restore monitoring, or was turned off or removed.
I cannot get the computer to respond once the EHD is plugged in. I have tried all 3 usb ports. The drive is on, and spinning, it makes the sound that indicates something has been plugged into the usb, it will also say 'found new hardware' and 'WD Drive has been found' but it will not go any further.
I can plug other memory cards/flash drives into the USB ports with no problems.
It just seems to be a communication problem between the EHD and my laptop.
The EHD does not have it's own driver disc, that information is loaded onto a partition in the drive itself I believe. It runs like it's a cd when the drive is plugged into a computer. I saved all of those files on my flash drive, and tried to install them from there as well.
I really hope someone can help.
Edited by elise025, 15 February 2010 - 08:35 AM.
Moved to XP forum