Here are some basics:
Run ATF Cleaner
: (free program, temp file cleaner, deletes cookies)http://www.atribune.org/index.php?option=c...5&Itemid=25
Instructions on web page.
Read this topic in its ENTIRETY
(including the Troubleshoot
section, proxy settings
, and use of Rkill
):How to use Malwarebytes' Anti-Malware to scan and remove malware from your computer
Posted by Grinler on February 16, 2010 http://www.bleepingcomputer.com/virus-remo...alware-tutorial
Make sure you UPDATE Malwarebytes' before scanning.
program are you running?
Is it up to date on virus definitions?
Has it detected any infections? (If yes, specify which infection(s) it found/fixed)
Are you using a firewall
If yes, which one? Windows Firewall, or other ?Outdated programs can let "bad things" into your computer.
Do you have all the Windows Updates
? (for security vulnerabilities)
Do you have the most recent version of Adobe Reader
See article on the main page of this site:http://www.bleepingcomputer.com
Adobe issues updates to Reader and Acrobat to address critical vulnerabilities
Do you have the most current Java
Click "Do I have Java" (under the big red button).
It will tell you if you have the most current Java.
Just to let you know (this is for YOUR protection):"only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs. "
Please reply back.
Include the Malwarebytes' scan results. Copy/paste the ENTIRE CONTENTS of your Malwarebytes' scan results into your next reply for one of the official staff members to help you with.