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The system administrator has set policies to prevent this installation


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3 replies to this topic

#1 gtgoat

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Posted 14 February 2010 - 09:49 AM

Helping a family member out. Their computer seems to be crippled by a virus or malware. It will only start in Safemode. There has not been any hardware changes to the machine. I was able to install and run Malwarebytes. It found and a removed about 170 harmful objects. When I tried to install Norton I keep getting the message "The system administrator has set policies to prevent this installation". I got the same message when trying to install windows defender.
Below is the information from the scans.

DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by Administrator at 1:16:25.37 on Fri 10/15/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.745 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
uSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Search_URL = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101736&gct=&gc=1&q=
mSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
mSearchAssistant = hxxp://search.alot.com/sidebar?pr=asst&client_id=CE3EDC6001C9B8B402AC1BD6&install_time=08-04-2009:21:44&src_id=11076&camp_id=14&tb_version=2.4.2.399&url=http%3A%2F%2Fhome%2Ealot%2Ecom%2F%3Fclient%5Fid%3DCE3EDC6001C9B8B402AC1BD6%26install%5Ftime%3D08%2D04%2D2009%3A21%3A44%26src%5Fid%3D11076%26camp%5Fid%3D14%26tb%5Fversion%3D2%2E4%2E2%2E399
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: ALOT Toolbar BHO: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\alot.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: UberButton Class: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: YahooTaggedBM Class: {65d886a2-7ca7-479b-bb95-14d1efb7946a} - c:\program files\yahoo!\common\YIeTagBm.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
mRun: [TFncKy] TFncKy.exe
mRun: [TDispVol] TDispVol.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [THotkey] c:\program files\toshiba\toshiba applet\thotkey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [dla] c:\windows\system32\dla\DLACTRLW.exe
mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [CFSServ.exe] CFSServ.exe -NoClient
mRun: [PRISMSVR.EXE] "c:\windows\system32\PRISMSVR.EXE" /APPLY
mRun: [YBrowser] c:\progra~1\yahoo!\browser\ybrwicon.exe
mRun: [Motive SmartBridge] c:\progra~1\sbclig~1\smartb~1\MotiveSB.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [PAC207_Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [Monitor] c:\windows\pixart\pac207\Monitor.exe
mRun: [My Web Search Bar] rundll32 c:\progra~1\mywebs~1\bar\1.bin\MWSBAR.DLL,S
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [Cleanup] c:\docume~1\admini~1\locals~1\temp\2010101503234_mcappins.exe /v=3 /cleanup
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [msci] c:\docume~1\admini~1\locals~1\temp\2010101503230_mcinfo.exe /insfin
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc lightspeed self support tool\bin\matcli.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_04\bin\npjpi150_04.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1189125944531
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1189125928000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
S3 IO_Memory;IO_Memory;\??\c:\sysprep\drivers\ioport.sys --> c:\sysprep\drivers\ioport.sys [?]
S3 PAC207;PC Camer@;c:\windows\system32\drivers\PFC027.SYS [2009-1-19 616064]
S3 RioS10;RioS10 driver;c:\windows\system32\drivers\RioS10.sys [2007-5-21 12661]
S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]

=============== Created Last 30 ================

2010-10-15 04:49:18 0 d-----w- c:\program files\Trend Micro
2010-10-15 04:31:59 0 d-----w- c:\docume~1\admini~1\applic~1\McAfee.com Personal Firewall
2010-10-15 03:56:34 0 d-----w- c:\windows\pss
2010-10-15 03:54:11 0 d--h--w- c:\windows\system32\GroupPolicy
2010-10-14 04:24:06 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-10-14 04:08:20 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-10-14 04:08:18 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-10-14 04:08:18 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-10-14 04:08:18 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-10-14 04:06:25 0 d-----w- C:\test
2010-09-25 03:38:41 552 ----a-w- c:\windows\system32\d3d8caps.dat

==================== Find3M ====================

2001-11-30 16:09:50 49152 ----a-r- c:\program files\common files\HDvAvi.dll

============= FINISH: 1:17:27.71 ===============

Attached Files



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#2 gtgoat

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Posted 17 February 2010 - 09:49 PM

Would it help if I gave more inforation?
I've noticed upon normal start up the computer goes to the blue screen of death. This happens so quickly that I cannot read the error.
I have tried downloading and installing several antivirus tools, Norton, Kasp, Avira, etc. Whenever the tool tries to install I get the error message that "Adminstrator has set policies to prevent...".
I checked the registry HKLM/Software/Policies/Microsoft/Windows/Installer. There are 2 items in there; Default and EnableAdminTSRemote
What else can I do?


===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 18 February 2010 - 06:18 AM.


#3 Blind Faith

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Posted 18 February 2010 - 12:45 PM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#4 schrauber

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Posted 23 February 2010 - 04:07 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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