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starting antispyware not possible in safe mode


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#1 lievin

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Posted 13 February 2010 - 05:21 PM

We cannot start any (malwarebytes antimalware, superantispyware, spybot) antispyware in safe mode. Normal mode doesn't work so what can we do.
The disk is allready scanned on another computer and cleaned but of course not in the registry.
Xp home, 2.8Ghz, 2GB mem.
Thanks in advance.
Liévin

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#2 joseibarra

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Posted 13 February 2010 - 06:26 PM

What happens when you try to run them? Error? Nothing?

A good "trick" is to outsmart the malware that may thwart attempts to run things by the name of the executable, so outsmart it.

For MBAM, locate and rename mbam.exe to something like jose.exe :thumbsup: and see if jose.exe will run.

If the software won't even install, rename the installation executable because it can recognize that too.

Hopefully, they have not caught on to me yet.

Edited by joseibarra, 13 February 2010 - 06:27 PM.

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#3 boopme

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Posted 13 February 2010 - 11:29 PM

Hello also.. SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. If it's already installed then to use this feature, launch SUPERAntiSypware.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

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#4 lievin

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Posted 15 February 2010 - 04:51 PM

Thanks, but nothing helps.
The hint for superantispyware was impossible because the program would not start.
We'll do a format C because also the repair stopped at 34 minutes remaining, then the PC started again.
Thanks, topic closed.

#5 boopme

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Posted 15 February 2010 - 05:02 PM

Thank you!
Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke

The best sources of Information on this are
Reformatting Windows XP
Michael Stevens Tech

Of course also feel free to ask anything on this in the XP forum. They'd be glad to help.

==============================

2 guidelines/rules when backing up

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executables files or any window files. These include .exe/.scr/.htm/.html/.xml/.zip/.rar files as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.

Download Belarc Advisor - builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser.
Run it and then print out the results, they may be handy.

Since we don't know exactly which infections we're dealing with here, we should take some precautions before we attempt to move files from the infected machine. Run the following on your clean computer, and make sure you insert your flash drives at the prompt.
Download and Run FlashDisinfector

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


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