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Blank Screen Compaq Presario Desktop


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#1 muzikgurl

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Posted 13 February 2010 - 11:59 AM

Compaq Presario SR2010NX Desktop PC with Compaq FS7600 Monitor; I turned my pc on and my screen is totally blank. There are no cursors, colors, or splash screen upon startup. The pc sounds like it is running, lights are on, light on monitor is amber not green. Checked all the cables, when I unplug the monitor from the pc the screen says check connection so I know the monitor is working and nothing is blown. Took cover off of tower and checked all connections, unplugged and re-plugged. Still nothing. Oh, and when I start the computer the fans are running. Any ideas? Thank you for any advice you can give me.

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#2 Broni

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Posted 13 February 2010 - 01:34 PM

Did you try another monitor, or THIS monitor with another working computer?

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#3 muzikgurl

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Posted 12 March 2010 - 03:56 PM

Did you try another monitor, or THIS monitor with another working computer?



I bought a new monitor (need 1 anyway) and it is doing the same thing. Amber light comes on this monitor too.

#4 Broni

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Posted 12 March 2010 - 03:58 PM

Next suspect would be your video card.
Is it on-board video, or do you have separate video card?

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#5 muzikgurl

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Posted 12 March 2010 - 04:03 PM

Next suspect would be your video card.
Is it on-board video, or do you have separate video card?



Sounds silly - but I don't know. I've added memory & DVD drives to my PC so I'm comfortable with taking it "apart" but I'm not sure if the card that is on the back at the bottom of the tower is the video card. I took it out but it did not say "Video Card"

#6 Broni

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Posted 12 March 2010 - 04:08 PM

You can tell, if you have on-board video, or separate video card by looking at the back of your computer.
If the monitor is connected somewhere in Area 1, you have on-board video.
If the monitor is connected somewhere in Area 2, you have real video card.

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#7 muzikgurl

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Posted 12 March 2010 - 04:29 PM

The monitor connects in area 1.

#8 Broni

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Posted 12 March 2010 - 04:31 PM

..which means, you have on-board video.
Your best option would be to borrow a video card from some other computer (friend, family member) and see, if it helps.

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#9 muzikgurl

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Posted 12 March 2010 - 04:34 PM

Where is the video card located in the pc? Does it matter if it is a different brand PC that I borrow it from? Thank You! I'm learning a lot!

#10 Broni

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Posted 12 March 2010 - 04:56 PM

You're welcome :thumbsup:

Does it matter if it is a different brand PC that I borrow it from?

Not at all.
According to your computer manual: http://h10025.www1.hp.com/ewfrf/wc/documen...product=3239113, you have 3 PCI and 1 PCIEx slots available.
You can use one of those slots to insert borrowed video card (while computer off).

This is how those slots look like:

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#11 muzikgurl

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Posted 12 March 2010 - 05:14 PM

Ok - I'll try it over the weekend. Thank U so much.

#12 Broni

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Posted 12 March 2010 - 05:27 PM

You're very welcome :thumbsup:

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#13 OldPhil

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Posted 13 March 2010 - 08:57 AM

It is also a good idea to disable the on board video in the bios.

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