Posted 13 February 2010 - 11:04 AM
My computer with two 250GB hard drives (C:/ and D:/ drives, where the C:/drive is the boot drive) failed to boot and I got a blue screen citing a GoBack error "genlog181"
Computer would not reboot.
I needed my C:/Drive data back - my life was on there (work and personal).
I spent about $700 to get data recovery and got almost everything back (enough to satisfy me anyway). I was told they needed to take the drive apart. Ouch... whatever
Now, 6 months later I want my pictures and movies back from my D:/ drive (the other hard drive, which is not a bootable drive); but I don't want to spend another $700 (what a gaff).
My D:/drive hard drive cannot be plugged into another computer to retrieve data, to the best of my ability. Despite that it is not a boot drive it is acting just like my C:/ drive was before I sent it in for data recovery.
When I got my C:/ drive back it worked great. I reformatted and reloaded Windows XP Pro. OS. And I'm running off that drive, now (without Goback).
When I plug the D:/ drive into a working computer, I can see the drive in System/Device Manager and also in the CMOS program by hitting F2 at startup. But, there is no assigned drive letter in the running operating system, and I cannot seem to get access to the data. Tried several things 6 monhts ago, but can't remember what all I tried. I'm an civil engineer, not a computer guy.
Norton (who put out the GoBack software with their System Works Program many years ago) is not helpful, their website sucks on this issue (it's borderline dismissive - probably afraid of class action) and there is not much on the internet on this issue either. But, I have seen where several people have had similar problems.
Any ideas to recover my data? I do not have my bootable C:/ drive anymore, so no chance of recovering the program here.
I just want the data off my D:/ drive.